Receptionist

Descripción del empleo

• Greet and welcome guests with a warm and professional demeanor
• Provide detailed information about services, and packages to guests
• Process payments and handle cash transactions accurately
• Maintain a clean and organized reception area
• Assist with inventory management and restocking supplies
• Collaborate with other team members to ensure smooth operations
• Handle guest inquiries, concerns, and special requests promptly and efficiently
• Ensure compliance with health and safety regulations
• Assist with administrative tasks such as report generation and filing

Requisitos

• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and empathetic approache
• Basic computer skills, including familiarity with MS Office suite
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills and ability to handle challenging situations professionally
• High school diploma or equivalent required
• Additional certifications in hospitality
• Familiarity with luxury hospitality standards
• Fluency in English and Spanish required,  other languages is a plus
• Flexibility to work weekends, holidays, and varying shifts as needed

Información adicional

• Attractive incentive plan.
• Significant discounts on hotel services.
• Discounts at Accor Group hotels and partner companies.