Commercial Manager

Job Description

About the role:

We’re looking for a driven and customer-obsessed Commercial Manager (SMB) to manage and grow a portfolio of existing SMB clients, while also driving new business acquisition. This is a hands-on individual contributor role—ideal for someone who thrives on owning the full customer journey and is passionate about helping small and mid-sized restaurants scale through technology.

You’ll be the face of TabSquare to our SMB customers in Singapore, working across functions to ensure success, retention, and growth.

What You’ll Be Driving:

New Business Acquisition:

• Prospect, pitch, and close new SMB clients through a mix of outbound efforts, inbound leads, and partner referrals.
• Own the full sales cycle—from lead qualification to closing—tailoring solutions to fit customer needs.

Account Growth & Upsell:

• Own and manage a portfolio of SMB clients—building deep relationships, understanding their goals, and identifying upsell opportunities.
• Define what success looks like for each customer and work closely with internal teams to deliver value at every touchpoint.

Customer Retention & Experience:

• Be the voice of the customer internally, ensuring that feedback drives continuous product and process improvement.

Pipeline & CRM Management:

• Maintain accurate and updated records of all account and sales activities in CRM tools.
• Actively manage your pipeline to ensure consistent activity, forecasting accuracy, and target achievement.

Commercial Analysis:

• Use data to prioritize accounts, track performance, and identify growth or churn risks.
• Share insights and best practices with the broader commercial team to continuously raise the bar.

Qualifications

• 5+ years of experience in B2B sales or/and account management, success—ideally in SaaS, tech, or F&B/hospitality-related industries.

• Proven ability to manage a high-volume SMB portfolio while consistently achieving sales and retention targets.

• Experience in solution-selling, consultative sales, and uncovering business value for small to mid-sized customers.

• Excellent communication and relationship-building skills, with the ability to navigate both strategic conversations and day-to-day operational matters.

• Strong understanding of the Singapore SMB market, including common challenges, buying behavior, and decision-making structures.

• Highly organized, resourceful, and proactive—capable of juggling multiple priorities while staying laser-focused on customer outcomes.

• Familiarity with CRM tools (e.g., HubSpot, Pipedrive, Salesforce) and comfort working with data to inform decisions.

Additional Information

Why Join TabSquare

• Redefine the Future of Dining - Build AI, fintech, and digital solutions that transform how restaurants operate

• Create Lasting Impact, Fast - We take ownership, move with speed, and focus on what truly matters. See the real-world results of your work quickly and tangibly.

• Grow as a Leader - We raise the bar, develop the best, and provide clear career paths to leadership.