Dir, Product Design

Who Are We?

We’re more than just a company; we’re a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 400 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world. Ready to make an impact? Join #TeamGen.

How We Work

Our hybrid work model (3 days in the office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships. At the same time, it offers flexibility you need to focus and do your best work.

Mission and Goals

We are looking for a Product Design Director to drive the design direction across Gen's products, with a key focus on our Freemium experiences. This role addresses an important design leadership gap, ensuring a cohesive, strategic, and customer-focused approach to product design. The Product Design Director will provide the oversight necessary to align cross-functional teams, define a clear experience strategy, and elevate the quality and consistency of our products. This role is vital not only to improving user satisfaction and trust but also to accelerating execution, strengthening our brand, and supporting long-term business growth.

• Short-term goals: Drive design strategies and experiences that optimize customer engagement, loyalty and enhance product design.

• Long-term goals: Lead a design team that contributes to sustainable business growth through continuous design innovation, customer-focused strategies, and strong collaboration.

Objectives

• Lead a team of designers to drive excellent customer experiences.

• Deliver customer-centric and data informed experiences that are meaningful, cohesive, accessible, and usable.

• Oversee all aspects of design, including interaction design, information architecture, and visual design to develop and execute business strategy and vision.

• Represent work to a broader product team and other leaders, clearly and succinctly articulating the goals and concepts.

• Own the overall experience and partner closely with product & engineering peers to ensure we are building a product that our customers need and love.

• Apply emerging technologies, including AI, to accelerate design workflows, improve personalisation, and enhance decision-making.

Competencies

• 10+ years of design leadership at technology-driven, product-focused companies, specializing in crafting engaging, customer-facing software experiences.

• Proven success leading design teams of 5+ members, driving the delivery of multiple large-scale, ambiguous features that span end-to-end customer journeys across diverse platforms.

• Expertise in setting and executing a strong design vision — both in early-stage (0–1) product development and in evolving mature B2C products — with a focus on delivering high craft and cohesive user experiences.

• ·Strategic product thinker with a track record of shaping product goals, uncovering key opportunities, and making decisions grounded in human impact and business outcomes.

• ·Exceptional communicator and collaborator, adept at partnering with cross-functional teams and stakeholders to align on shared goals and deliver compelling results.

• ·Robust portfolio showcasing end-to-end design work, demonstrating a clear design process and ability to tackle complex projects with creativity and precision.

• Passionate, humble, and endlessly curious, always exploring new market trends, emerging technologies, and pioneering user experiences.

• Thrives in geographically distributed teams, bringing adaptability and proactive communication to remote collaboration environments.

• Experience using AI with proven outcomes to increase speed and quality at scale

• Bonus: Previous experience working in cyber safety

Benefits

At Gen Digital, we are committed to supporting our employees' well-being and professional growth. Our comprehensive benefits package for team members includes:

• Health & Wellness – Access to medical, dental, and vision insurance plans.

• Financial Security – retirement plan participation plus opportunities to invest through our Employee Stock Purchase Plan (ESPP).

• Work-Life Balance – Unlimited paid time off (PTO), company holidays.

• Professional Development – Annual education reimbursement for job-related courses.

• Wellness Reimbursement –to cover fitness-related expenses.

• Additional Perks – Access to commuter spending accounts, legal assistance plans, family support services, and exclusive employee discounts.