Restaurant Manager (Kahyangan Outlet Restaurant)

Job Description

Key Responsibilities:

Operational Management:

• Oversee the overall restaurant operations, ensuring seamless service and guest satisfaction.

• Maintain high standards of food quality, presentation, and service in line with Pullman Jakarta Indonesia’s brand guidelines.

Guest Experience & Service Excellence:

• Ensure personalized and exceptional guest experiences, consistently exceeding expectations.

• Handle guest feedback and resolve complaints promptly and professionally.

• Monitor and maintain service standards through regular staff training and evaluations.

Marketing & Brand Promotion:

• Collaborate with the marketing team to develop promotional activities and events to attract new and repeat guests.

• Maintain the restaurant’s reputation and presence through digital platforms, social media, and partnerships.

Qualifications

Qualifications & Requirements:

• Bachelor’s degree in Hospitality, Business Management, or a related field.

• Minimum 5 years of experience in restaurant management, preferably in a luxury or fine-dining setting.

• Strong knowledge of Japanese cuisine and beverage pairings is an advantage.

• Excellent leadership, communication, and problem-solving skills.

• Proven ability to manage budgets, drive sales, and enhance profitability.

• Ability to work under pressure in a fast-paced environment with a focus on guest satisfaction.

• Fluency in English and Bahasa Indonesia; proficiency in Japanese is a plus.

Additional Information

• Be part of a dynamic and innovative hospitality team.
• Work in a vibrant, guest-focused environment.
• Opportunities for career growth and development.
• Competitive salary and benefits.