Datacenter Hardware Technician
Childress, TX (100% onsite)
This will be first shift however it will occasionally rotate (8 hours per day, 40 hours a week). Must be flexible to work varying shifts. Salary: 80-85K (pending experience)
Overview:
We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment. This role involves hands-on hardware troubleshooting, repairs, and installations (rack and stack), with a focus on maintaining uptime and efficiency. The ideal candidate is detail-oriented, physically capable, and comfortable working onsite within a team-based datacenter setting.
Key Responsibilities:
- Hardware Maintenance & Repair:
Perform break/fix services on Dell servers, including the replacement of components such as GPUs, NICs, memory, and other hardware. - Ticket Management:
Track, prioritize, and resolve hardware-related service tickets in a timely and efficient manner. - Troubleshooting & Diagnostics:
Identify and resolve hardware issues using knowledge of server architecture and components. - Customer Service & Communication:
Maintain clear, professional communication with team members and internal stakeholders to ensure smooth operations. - Physical Datacenter Work:
Lift up to 65 pounds, climb ladders, and carry out tasks in a physically demanding datacenter environment. - Team Collaboration:
Work closely with fellow technicians and other departments to meet deployment and maintenance goals. - Quality & Precision:
Ensure all tasks and repairs are performed to a high standard of accuracy and reliability.
Additional Information:
- Must be a US citizen.
- This position requires 100% onsite presence in Childress, TX
- Shift is expected to be first shift, but will probably rotate often. Must be able to work varying shift.
- Role involves physical labor in a dynamic datacenter environment
Requirements
- Dell Server Expertise:
Proven experience racking, stacking, and servicing Dell servers in a datacenter setting.
- Break/Fix Proficiency:
Hands-on experience diagnosing hardware issues and performing part replacements. - Troubleshooting Skills:
Strong problem-solving abilities and technical insight into server operations. - Customer Focus:
Excellent communication skills with a professional, customer-first approach. - Physical Capability:
Ability to lift heavy equipment (up to 65 lbs) and work on ladders as needed. - Detail-Oriented:
Committed to delivering high-quality work with strong attention to detail.
Preferred Qualifications:
- Experience with Nvidia GPUs/NICs
- Basic understanding of networking concepts and troubleshooting
- Ability to read and interpret Linux logs for diagnostics
Nice-to-Have Skills:
- Familiarity with the Linux command line (CLI)
- Exposure to RoCE (RDMA over Converged Ethernet) networking
Benefits
Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. A TRICARE Supplemental Medical Insurance plan is also available. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. We offer a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.
About PGTEK:
PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans.
Other open roles at PGTEK(6)
Our firm provides global IT infrastructure professional services to industry-leading OEM, infrastructure software, and significant private and public sector organizations. We have completed thousands of successful engagements overseen by our best-in-class project management office (PMO). Typically, each engagement involves data storage, networking, and system virtualization and is delivered by our seasoned certified technical consulting staff. We provide assessment, architecture, installation, and professional residency services for each of our IT Infrastructure focus areas. SOLUTIONS SUPPORTING NATIONAL DEFENSE: PGTEK has a rich history of supporting federal civilian agencies, the United States military, and the Intelligence Community. Throughout our corporate history, we have been awarded numerous high-profile information technology federal prime and subcontracts. PGTEK’s Project Management Office (PMO) is staffed with full-time contracting officers, accountants with DCAA experience, Facility Security Officers (FSO), and seasoned program management that understands the federal government. Our firm has unique capabilities to work with every federal agency, including the Intelligence Community. PGTEK provides services outside the continental United States (OCONUS) on an ongoing basis at military installations, hot zones, and combat theaters.
Key team members
Shawn Shelton
Mark Trout
Robert Thompson
Scott Bollar
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