Telesales Team Manager

Job Description

We are looking for a driven and results-oriented Telesales Team Manager to build, lead, develop, and motivate a team of telesales professionals. This role is responsible for delivering sales targets, improving team performance, and ensuring a high-quality customer experience through effective telephone-based sales operations. You will combine strong leadership skills with a hands-on approach to coaching, performance management, and sales strategy execution.

As a Telesales Team Manager, we are looking for someone to: 

• Build, lead, coach, and motivate a team of telesales executives to achieve and exceed
• Monitor daily, weekly, and monthly sales KPIs and performance metrics
• Drive revenue growth by implementing effective sales strategies and campaigns
• Ensure consistent achievement of conversion rates, call volumes, and revenue targets
• Analyse data to identify trends and areas for improvement
• Ensure adherence to scripts, processes, and compliance requirements
• Monitor call quality and provide constructive feedback
• Ensure all activities comply with regulatory standards and company policies

Qualifications

Essential

• Proven experience in a telesales or contact centre sales environment
• Previous experience managing or supervising a sales team
• Strong track record of achieving and exceeding sales targets
• Excellent leadership, coaching, and motivational skills
• Strong analytical and problem-solving abilities
• Effective communication and interpersonal skills

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Additional Information

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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

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