Job Description
*Must currently live within daily commuting distance to STCU Headquarters in Liberty Lake, WA*
The Senior HR Technology Analyst serves as the technical administrator and subject matter expert for HR technology platforms, responsible for system configuration, integration management, data governance, security administration, and platform optimization. This role analyzes business requirements, translates them into technical solutions, manages system enhancements, and leverages reporting and analytics to support strategic decision-making across the employee lifecycle.
Core Job Requirements/Outcomes
- Serve as primary LMS administrator responsible for platform configuration, release management, user provisioning, security roles, workflow administration, SCORM content deployment, reporting architecture, and system enhancements. Evaluate and implement new functionality, coordinate testing and upgrades, maintain technical documentation, and provide advanced user support and training.
- Deliver a high-quality HR systems experience by providing guidance, expertise and training to employees, while effectively prioritizing and resolving help tickets to ensure reliable support for current and future HRMS platforms.
- Administer and optimize HR technology platforms through advanced configuration, business process automation, data validation controls, and integration management. Design, monitor, and troubleshoot API, SFTP, and other data exchange processes while ensuring data integrity, system reliability, and alignment with business requirements.
Other Essential Functions
- Partner with software vendors and technical support teams to diagnose system defects, perform root-cause analysis, coordinate issue resolution, evaluate enhancement opportunities, and ensure platform performance meets established service-level expectations.
- Contribute as an effective project team member for both departmental and cross-functional projects by completing all tasks and assignments in a timely manner.
- Design, develop, and maintain advanced reporting, dashboards, and workforce analytics solutions. Analyze data trends, validate data quality, and provide actionable insights that support operational efficiency, compliance, and strategic workforce planning initiatives.
Qualifications
Education: Bachelor’s degree in information technology, information systems, computer science or directly related field and/or equivalent job experience is required.
Job Experience: Minimum five years of experience administering enterprise SaaS platforms, including system configuration, security administration, implementation, release management, business process automation, data governance, and integration management. Experience supporting APIs, SFTP processes, data mapping, troubleshooting integration failures, and developing advanced reports, dashboards, and analytics required.
Previous experience e-Learning software, HR software and end-user support including ticket prioritization and resolution strongly preferred.
Software Skills: Previous experience supporting software development lifecycles (SDLC) preferred. Demonstrated experience with Microsoft Office products, advanced reports and analytics (dashboards, metrics), and establishing workflows.
Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.
Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.
Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.
Additional Information
Please review our website for more information at stcu.org/careers.
Other open roles at STCU(6)
STCU is consistently rated one of the top-performing credit unions in the nation and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. Are you that kind of person? Then maybe you should be working at STCU. From humble beginnings, STCU has grown to more than 950 employees, serving more than 300,000 members at 48 branch locations with $5.7 billion in assets. Although STCU has become the Inland Northwest's largest and most successful credit union, we've never forgotten that our most valuable assets are our members. Federally insured by NCUA. Interested in a career with STCU? Apply today at www.stcu.org/careers. Consider joining our Talent Community: https://tinyurl.com/2ev9u3ua Guidelines: http://ow.ly/4Gqux
Key team members
Nathan Wehunt
Cassandra L. Slagg
Carrie Cook
Cheryl Connors
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