Strategic Operations Manager, Office of the CMO

Location: Hybrid in Seattle

Travel Expectations: Up to 30% with flexibility to increase travel up to 50% per business needs

Job Type: Full time

Job Reports To: Chief Medical Officer (CMO)

Salary Range: $80,000-110,000/ year

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description:

The Strategic Operations Manager serves as a trusted partner within the Office of the CMO, helping drive strategic initiatives, executive engagement, client relationships, and business growth opportunities. This role acts as an extension of the CMO, ensuring that strategic priorities, key partnerships, enterprise opportunities, and organizational commitments are effectively coordinated and executed. Working across clinical, commercial, operational, and executive stakeholders, the Strategic Operations Manager helps translate strategy into action while supporting revenue growth, client success, and market expansion efforts. The role contributes directly to Phamily's mission by strengthening organizational coordination, supporting client success, and helping scale the impact of the Office of the CMO as the organization grows. The role will require meaningful travel in support of client meetings, conferences, leadership retreats, and other strategic and operational engagements. Travel demands may fluctuate based on organizational priorities and growth opportunities, and the successful candidate should be comfortable in an environment where schedules and priorities may shift with limited notice.

Key Responsibilities:

Strategic Business & Growth Support

• Partner with the CMO to identify, evaluate, and advance strategic growth opportunities with health systems, provider organizations, payers, and industry partners.
• Support business development efforts by coordinating executive-level meetings, follow-up activities, and relationship management with prospective and existing clients.
• Assist in developing executive presentations, proposals, business cases, and strategic materials for enterprise opportunities.
• Track and manage pipeline activities, strategic partnerships, and key growth initiatives sponsored by the Office of the CMO.
• Conduct market, competitive, and industry research to inform business strategy and executive decision-making.
• Identify opportunities to expand client relationships, improve customer engagement, and support retention and growth efforts.
• Collaborate with Sales, Account Management, Service Delivery, and Operations teams to ensure alignment on strategic client priorities.

Executive & Client Engagement

• Coordinate priority initiatives and activities, including executive meetings, conferences, speaking engagements, and industry events across the Office of the CMO.
• Support continuity and follow-through with key client, partner, and stakeholder relationships.
• Represent the Office of the CMO in select client, partner, and industry interactions.

• Track commitments, priorities, and action items across multiple strategic workstreams.
• Prepare executive briefings, board materials, presentations, and meeting summaries.
• Develop and maintain dashboards, trackers, and reporting mechanisms for strategic initiatives and business development activities.

Requirements:

• Demonstrated success in supporting C-suite executives or senior leaders within healthcare, health technology, consulting, government, public health, or related fields, with experience supporting executive leaders and complex stakeholder environments.
• Exceptional organizational, project management, and follow-through skills.
• Strong business acumen with the ability to understand growth strategies, client needs, operational challenges, and market dynamics.
• Strong analytical and problem-solving capabilities with the ability to synthesize information into executive-level recommendations.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced, high-growth environment.
• Comfortable interacting with C-suite executives, physicians, healthcare leaders, investors, and strategic partners.
• Experience preparing executive presentations, business cases, and strategic recommendations.

Preferred requirements:

• Familiarity with healthcare delivery, population health, digital health, or value-based care.
• Experience managing complex stakeholder relationships and partnerships.
• Demonstrated ability to balance exceptional attention to detail and execution with an ability to see the big picture and advance long-term organizational goals.
• Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively with KPIs and achieve outcomes in high-ambiguity environments where processes may not be fully developed and context may evolve rapidly.

Work style & logistics:

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our culture is built on five principles that shape how we work, lead, and grow:

• Care: We put patients, clients, teammates, and outcomes first.
• Curiosity: We ask better questions, challenge assumptions, and keep learning.
• Clarity: We simplify complexity, communicate directly, and create alignment.
• Co-Creation: We collaborate across teams, perspectives, and disciplines.
• Craftsmanship: We execute with excellence, ownership, and continuous improvement.

Our Compensation & Benefits

• Competitive compensation based on experience and impact
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
• 12 vacation days accrued annually for rest, travel, and personal time
• Up to 9 sick/wellness days to prioritize your health and well-being
• 12 paid company holidays throughout the year
• 2 paid give-back days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed
• A collaborative, mission-driven team helping transform healthcare at scale

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.