Senior IT Infrastructure Engineer (IT & OT)

Job Description

1. Infrastructure Back End for IT & OT (Information Technology & Operational Technology): responsible for 24x7 excellent service & operational management, optimal IT infrastructure architecture & system design, implementation and sustaining. 

• Ensure 24x7 KTBR (Keep the Business Running) & operation excellence for HcP's IT Infrastructure including servers, database, networking, infra platforms, etc.  
• Perform service request fulfillment, technical consultancy, solution provision, incident & problem management, change management for IT infra topics at plant.  
• Responsible for capacity planning, budgeting, project management, IT asset management, DRP/ BCP, and continuous improvement for responsible services

2. Ensure IT & OT Compliance of responsible domains/ services/ systems... for HcP & User Departments. including but not limited to ISP (Information Security & Privacy) & OT Security.  

• Control AIM (Authorization and Identity Management) for in-charge systems. Ensure ISP & OT compliance.
• Develop, Implement & Sustain IT compliance solutions, projects, documentations & processes. Roll-out relevant Central Directives for HcP IT compliance.

3. Proxy for Infrastructure Front End & OT/ CSO (Cyber Security Officer) Governance (load balancing or standby)

• Ensure sufficient knowledge management and operational synch-up for quality proxy support  
• Proactive & right task prioritization and capacity management to ensure sufficient proxy support while sustaining quality services/ operation of IT & OT Infra Back End and Compliance.    

4. Other tasks assigned by manager

Qualifications

1. Education

•  Bachelor's degree with Information Technology major.
•  Relevant professional certificates from Microsoft/ Cisco/ Oracle...are good plus 

2. Work experience

•  5-8 year-experience in IT Infra BackEnd Technical Support and Operation Management. IT Security Management and Oracle/ SQL databases administration are strong plus  

3. Traits and Skills

• IT Security Administration  
• IT Infrastructure Administration, including Windows Server & Client OS, Networking, Vmware server  
• Good documentation & ITIL experience  
• Effective communication in English & Vietnamese (speaking, listening, reading & writing). 
• Effective and smooth collaboration with customers, partners and suppliers.  
• Discipline. Integrity. Disagreed but commit.  
• Analytical thinking. Self-learning capability, Knowledge transfer capability  
• Customer Orientation. Result Orientation. Quality. Cost sensitivity   
• Ready for travel when needed (for training/ project/ cross-site support) 

Additional Information

• Shuttle buses are provided from various locations of HCMC and Bien Hoa City
• 15+ days of annual leaves
• Attractive salary package, allowances and bonuses
• Premium healthcare insurance for employees and 2 direct relatives
• On-the-job training and coaching