Safety Management Centre (SMC) Retail Support

Job Description

As part of our Security Management Centre (SMC) team, and as SMC Support, you will report to the SMC Manager and be part of a team whose duties include:

• Providing telephone support and assistance to our Ladbrokes and Coral shop colleagues, as well as Entain office and stadia colleagues, during and post incident, responding to these incidents in a professional manner. Ensuring the correct level of contact is made to Operational and security teams to ensure full support is provided to the colleague/s
• Carrying out weekly Safety checks of Ladbrokes Coral shops and highlight any areas of concern. This may come in the form of CCTV audits, procedural audits, phone surveys or data analysis.
• Provide assistance to the third-party ARC when required, ensuring the relevant reporting is completed.
• Using the ServiceNow software, recording incidents in a clear and concise manner
• Ensure all incidents are correctly graded and that incident notifications land with correct stakeholders.
• Monitor company premises and property using installed security and protection systems.
• Control and monitor access to premises and property dealing with unauthorised access.
• Monitor and download CCTV to assist with internal and external investigations as required.
• View and download CCTV footage to ensure interaction and expectation with External authorities is met.
• Comply with GDPR and H&S rules and regulations are always complied with.
• The SMC support role will assist the SMC Manager and undertake their duties as identified in the SMC processes and procedures to ensure that all the services provided by the SMC are effectively delivered.

Qualifications

• Could you contribute to the maintenance and development of our emergency procedures?
• Do you have a proven track record of working in a team?
• Could you effectively support the maintenance of security in Ladbrokes Coral premises?
• Are you able to strictly follow procedure and policy?
• Effectively help drive down incident rate
• Can you demonstrate excellent customer service?

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Based in our London Stratford office, you can expect to receive benefits like

• Generous Group Bonus Scheme
• Employer matched Pension Scheme up to 6%
• Life Assurance - 4x Salary
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.