Bilingual (English/Spanish) Senior Case Manager (Lead) Negotiations and Settlements

Job Description

The Case Manager Lead/Senior Case Manager is an important leadership role that oversees a team drives performance, case outcomes, and operational consistency within the firm’s personal injury practice. This position plays a key role in guiding productivity, maintaining high standards of client service, and contributing to the continued growth and scalability of the department.

While the role is performance-focused, it is equally centered on collaboration, coaching, and continuous improvement to ensure both team success and positive client outcomes.

Key Responsibilities

• Lead, manage, and develop a high-performing team of senior case managers
• Support monthly settlement performance and contribute to achieving departmental KPIs and targets
• Conduct regular one-on-one meetings, coaching sessions, and performance evaluations to support team growth
• Monitor pipeline activity, case progression, projections, and outcomes to ensure steady progress
• Promote accountability to productivity, quality, and client service standards in a supportive and structured way
• Oversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlements
• Address escalated client matters with professionalism and ensure timely resolution
• Review performance data and provide insights to help identify trends and opportunities for improvement
• Help maintain quality control standards through audits and process oversight
• Identify operational gaps and collaborate on workflow improvements and efficiencies
• Support the development of internal talent and contribute to building future leadership within the team
• Participate in hiring, onboarding, and training of new team members
• Ensure adherence to firm policies, legal standards, and internal procedures

Application Process

Applications are open to qualified candidates with relevant legal experience.

This role is ideal for experienced case management leaders who are looking to make a meaningful impact within a personal injury firm focused on client service, operational consistency, and strong case outcomes.

Qualifications

• Minimum of 2+ years of management experience overseeing a team of 5 or more case managers 
• Minimum of 2+ years of industry experience in personal injury, including settlement and negotiations
• Proven track record of leading teams and achieving performance goals (KPI's) 
• Bilingual (English/Spanish) 

Work Environment

• Full-time, on-site position based in Miami Lakes, FL
• Fast-paced environment with clear goals and performance expectations
• Collaborative team setting focused on results, continuous improvement, and client outcomes
• Requires the ability to manage multiple priorities and adapt to evolving business needs
• Occasional weekend availability may be needed based on business or training requirements

Additional Information

• Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year.
• Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee’s expense. 
• Disability Benefits: All employees who work 30 hours per week will have Short-term and Long-term Disability benefits, paid for by the firm.
• Life Insurance: For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage.
• Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance
• Retirement: All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.

Your talent, skills and experience will be rewarded with a competitive compensation package.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

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