Doorman (Saudi National)

Job Description

FAENA The Red Sea is seeking a charismatic and service-oriented Doorman (Saudi National) to join our Front Office team. As one of the first and last points of contact for our guests, the Doorman plays a vital role in creating memorable arrival and departure experiences. This role is responsible for welcoming guests, assisting with transportation and luggage coordination, and ensuring a seamless flow of activity at the resort entrance while delivering the warmth, elegance, and attentiveness that define the FAENA experience.

Key Responsibilities

• Welcome guests warmly upon arrival and departure, creating a positive first and last impression.
• Open doors and assist guests entering and exiting vehicles in a professional and courteous manner.
• Coordinate with the Bell Desk team to ensure efficient luggage handling and delivery.
• Provide special attention to VIP arrivals, departures, and special guests.
• Assist guests with directions, transportation arrangements, and general resort information.
• Monitor and manage guest and vehicle flow at the resort entrance.
• Coordinate closely with Bell Attendants, Concierge, Valet, Security, and Front Office teams.
• Assist guests with boarding taxis, buggies, and other transportation services.
• Maintain the cleanliness and presentation of the entrance and driveway areas.
• Monitor arrivals and communicate VIP movements to relevant departments.
• Support group arrivals, events, and peak operational periods.
• Ensure guest safety while entering and exiting vehicles.
• Report safety concerns, security incidents, or unusual activity promptly.
• Assist with umbrella service and guest comfort during adverse weather conditions.
• Uphold luxury hospitality standards through professional appearance, grooming, and guest interactions.

Qualifications

• High School Diploma or equivalent.
• Previous experience in hospitality, guest services, customer service, or front-of-house operations preferred.
• Experience within a luxury hotel or resort environment is advantageous.
• Strong communication and interpersonal skills.
• Professional appearance and excellent grooming standards.
• Positive attitude with a passion for hospitality and guest service.
• Ability to remain calm and attentive in a fast-paced environment.
• Strong teamwork and collaboration skills.
• Physically fit and able to stand for extended periods and assist with guest luggage when required.
• Basic English communication skills; additional languages are an advantage.
• Strong awareness of safety, security, and guest service standards.