Support Consultant/Developer (Microsoft Dynamics 365 F&SCM)
Posted about 17 hours ago
Serve as a trusted point of contact for customers using Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM) and Microsoft Dynamics AX, handling requests professionally and ensuring effective solutions are delivered.
Manage support tickets and change requests in a structured and efficient manner, maintaining focus on scope, budget, timelines, and quality.
Support multiple enterprise customers and ensure a high level of service, responsiveness, and customer satisfaction.
Act as a key interface between customers and internal teams through strong communication, active listening, and a customer-centric mindset.
Identify opportunities for system enhancements and additional services based on customer needs and business objectives.
Develop and optimize workflows, data entities, reports, forms, and customizations using X++ and other D365 F&SCM technologies.
Utilize modern development tools and platforms, including source control, application lifecycle management, and AI-assisted development tools.
Contribute to software quality through clean coding practices, code reviews, testing, and continuous improvement initiatives.
Requirements
- Solid experience developing solutions within Microsoft Dynamics 365 F&SCM or Microsoft Dynamics AX environments.
- Experience implementing and supporting data integrations using technologies such as Data Management Framework (DMF), Electronic Reporting, Dual Write, OData, integration platforms, or comparable solutions.
- Strong understanding of D365 F&SCM architecture and standard business modules, including Finance, Supply Chain, Warehouse Management, Asset Management, or related areas.
- Experience with modern development tools, source control systems, and DevOps platforms.
- Previous experience in application support, managed services, customer care, or a similar customer-facing technical role is advantageous.
- Relevant IT education, degree, apprenticeship, or equivalent professional qualification.
Personal Attributes
- Strong team player with a collaborative mindset.
- Proactive, solution-oriented, and able to work independently.
- Customer-focused with excellent communication skills.
- Creative thinker with a continuous improvement mindset.
- Ability to manage priorities effectively in a dynamic environment.
- Fluent German and English language skills, both written and spoken.
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We are a bespoke consultancy specialising in System Integration and Solution-building services for businesses looking to establish or scale their capabilities in EAM, ERP, CRM, AI, and IoT. Our mission is to help organisations to streamline their operations, build successful technology practices, and navigate complex compliance landscapes. Do you have the systems in place to effectively grow and manage your key practice areas? Are you leveraging the latest digital tools and strategies to drive business growth? If the answer to these questions is no, or you’ve never considered them, you’re likely missing out on opportunities to strengthen your business operations and achieve your goals. BENEFITS for Our Clients: - Access to top expertise: Our proven methods give you direct access to the best strategies for building and optimising EAM, ERP, CRM, AI, and IoT solutions across Europe. - Save Time: By limiting our client engagements and capping our annual workload, we ensure your project receives focused attention, delivering impactful results quickly. - Accelerate your projects: With numerous examples of solution-building implemented within weeks of our initial strategy call, we’ve helped clients accelerate project timelines, protect revenue, and enhance their competitive edge. - Reduce costs: Our end-to-end consultancy services align your solution-building efforts with industry best practices, driving higher efficiency and reducing operational costs. Why Work With Us: With our industry-leading expertise, you’ll receive clear, actionable guidance to build and optimise your technology. We provide ongoing support to ensure your business stays agile and competitive. Whether you’re looking to launch a new software or optimise an existing one, we provide the expertise and insights to help you succeed. Our continuous support means you stay informed of industry trends and can make agile, informed decisions.
Key team members
Joel Dopson
Neehal Yazid
Leila Yazid
Ehab Y.
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