Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.
Job Summary: Apex IT India is looking for a Management Consultant in Oracle CX space, willing to contribute and manage challenging tasks.
Duties/Responsibilities:
- Exhibit strong project management skills
- Manage the delivery of multiple Oracle CX projects
- Should have worked on oracle Redwood
- Designing the application using Redwood and modifying the Redwood pages
- Strong functional knowledge on CRM concepts
- Exhibit strong technical leadership skills in more than one Oracle CX product
- Own development responsibility from definition through delivery
- Exhibit strong design and development skills
- Orientation to contribute both as a mentor as well as an individual contributor
- Strong troubleshooting skills
- Ability to manage team and different stakeholders
- Ability to scale up quickly on different Oracle CX offerings
- Contribute to Oracle CX community within Apex IT
Competency (Knowledge, Skills, and Abilities):
- 10+ years of total IT experience out of which 6+ years of experience in implementing Oracle Engagement Cloud and/ or Oracle Sales Cloud or any other Oracle CX offering.
- Must have at least 3 full projects experience, through go live
- Prior experience with working on fast paced milestones using flexible and adaptive methodologies’
- Agile knowledge is must
- Prior experience using JIRA or any other ticketing tool is preferred
- Certification in primary work area is preferred
- Strong programming skills, as well as the ability to review complex code bases written by others
- Ability to research, follow up and resolve complex problems
- Experience/knowledge on functional modules like Sales Planning and Forecasting, Engagement Cloud Service Request functionalities, Sales Territories, Fusion CRM BI/Dashboards/KPIs, Mobile and Outlook integration, File Import.
- Ability to understand, analyse and solve both explicit and implicit requirements
- Thought leadership in delivery activities
- Good communication and Interpersonal skills
Position Type and expected hours of work: Full Time/Permanent and 40 hours per week
Required Education and Experience: Any Graduate. Minimum 3 years of relevant experience in Oracle CX / Oracle Sales Cloud.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
Apex IT engineers and manages digital solutions that transform business.
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