Lounge Service Assistant - British Airways Lounge

Job Description

We are seeking a friendly and customer-focused Lounge Host to join our team in Glasgow, United Kingdom. As a Lounge Host, you will play a crucial role in ensuring our guests have a comfortable and enjoyable experience in our exclusive lounge facilities.

• Welcome and greet guests upon arrival, ensuring a warm and inviting atmosphere
• Provide exceptional customer service, anticipating and fulfilling guest needs
• Serve food and beverages, maintaining high standards of presentation and quality
• Keep the lounge area clean, tidy, and well-stocked at all times
• Process guest requests and resolve any issues promptly and efficiently
• Collaborate with kitchen staff to ensure timely food and beverage service
• Monitor and replenish buffet items as needed
• Adhere to all health, safety, and hygiene regulations

Qualifications

• Excellent communication and interpersonal skills, with the ability to engage with guests in a friendly and professional manner
• Strong customer service orientation and a genuine desire to exceed guest expectations
• Keen attention to detail and the ability to multitask in a fast-paced environment
• Knowledge of food and beverage service practices
• Previous experience in hospitality or customer service is preferred
• High school diploma or equivalent
• Food hygiene certificate is desirable
• Ability to work flexible hours, including evenings and weekends
• Physical stamina to stand for extended periods and lift moderate weights
• A smart and well-groomed appearance
• UK Work Permit

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.