Senior AI & Automation Engineer (6+ years Generative AI, Agentic AI, LLMs, Python, APIs, MCP)

Job Description

The Senior AI & Automation Engineer is a hands-on individual contributor responsible for designing, developing, and deploying advanced AI-driven automation solutions across the enterprise. This role focuses on building intelligent virtual agents, backend automation services, and scalable integrations using modern AI platforms and frameworks.

The ideal candidate brings strong experience in conversational AI, agentic AI systems, generative AI, and Python-based automation, along with a solid understanding of LLMs, prompt engineering, Model Context Protocol (MCP), and LLMOps concepts. You will work closely with product owners, business stakeholders, QA partners, and other engineers to deliver high-quality AI solutions that automate workflows and improve employee experience across IT, HR, Procurement, and Operations.

This role is hands-on and delivery-oriented, with opportunities to mentor others and contribute to shared technical standards.

Key Responsibilities include:

• Design, develop, and maintain intelligent chatbots and AI agents using platforms such as Moveworks (Agent Studio), Glean (Agents), Microsoft Power Virtual Agents, and similar tools.
• Build and manage Python-based automation scripts, backend services, and microservices to support AI-driven workflows.
• Implement and optimize LLM-powered solutions, including prompt engineering, conversational design, and contextual reasoning.
• Apply agentic AI concepts, including tool usage, multi-step reasoning, orchestration patterns, and Model Context Protocol (MCP).
• Develop REST APIs and backend services to integrate AI solutions with enterprise systems such as ServiceNow, Workday, Microsoft 365, and other internal platforms.
• Support workflow automation using Power Automate and Power Apps.
• Monitor, troubleshoot, and optimize AI agent performance, reliability, and response accuracy using analytics, logging, and feedback loops.
• Collaborate with QA testers and automation engineers to validate AI workflows, integrations, and end-to-end scenarios.
• Participate in test automation, regression testing, and release validation activities.
• Work within Agile/Scrum delivery models, including sprint planning, stand-ups, backlog refinement, and retrospectives.
• Collaborate with cross-functional teams to translate business needs into technical solutions.
• Maintain documentation for designs, configurations, deployments, and operational procedures.
• Mentor junior developers and support engineers transitioning into AI and automation development.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• demonstrated experience  in software development, automation, or AI-related roles.
• 6+ years of  experience building conversational AI or virtual agent solutions.
• Strong proficiency in Python for automation and backend development.
• Solid understanding of NLP concepts, LLM-based systems, prompt engineering, agentic AI, and Model Context Protocol (MCP).
• Experience integrating AI solutions with enterprise platforms using REST APIs and microservices.
• Experience working within Agile/Scrum development teams.
• Ability to independently manage end-to-end solution delivery.

Preferred:

• Hands-on experience with Moveworks, Glean, or similar enterprise AI platforms.
• Familiarity with ChatGPT Enterprise or other enterprise LLM deployments.
• Experience with Power Automate, Power Apps, or low-code/no-code platforms.
• Exposure to LLMOps practices for monitoring and optimizing AI systems in production.
• Prior experience scaling AI or automation solutions across multiple business functions or regions.

Additional Information

Because WD thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity.  WD does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected].