IT Specialist

About the Position

Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.

As an IT Specialist, you will help maintain our worldwide fleet of equipment, help our users with IT questions, and help keep our services secure.

For this role, the responsibilities are:

• Troubleshoot IT issues, including networking and VPN issues

• Monitor IT systems and react to problems

• Enhance IT systems to support our expanding employee base

• Help tune AI systems to answer user questions

Requirements

• You have excellent people and communication skills

• You have experience maintaining computer systems, either within an organization or with friends and family

• You have experience with computer peripherals and software configuration

• You enjoy working with people to help solve their problems

• You are a creative, logical problem solver

Bonus skills

• You have familiarity with Jamf, Okta, Notion, Azure, Slack/Teams, Google Workspace, Salesforce, Google Meet, Cyberhaven, Harmony SASE, and/or Zoom

• You are experienced with remote management of an enterprise workforce (completely remote) and familiar with MacOS and Apple technologies

• You are comfortable nudging customer support agents and managing tickets in external vendor support platforms

• You have experience with password managers and general laptop security principles

Benefits

🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact.

🎉 Regular team offsite events to connect and collaborate.

🌎 Fully remote team - choose where you live.

🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.

🛋️ Work from home stipend! We want you to have the resources you need to set up your home office.

💻 Apple laptops provided for new employees.

🧑‍🎓 Training and development budget for every employee, refreshed each year.

👪 Maternity & Paternity leave for qualified employees.

Diversity, Equity, and Inclusion at Constructor

At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.