Bnberry is seeking a motivated and customer-driven Customer Service Representative to join our dedicated team. In this role, you will be the frontline support for our clients, ensuring that their inquiries and concerns are addressed promptly and effectively. Your primary responsibility will be to provide exceptional service and help enhance customer satisfaction, tying directly into our mission of transforming the Hospitality industry through innovative technology.
Key Responsibilities:
- Respond to customer inquiries through various channels including phone, email, and chat.
- Assist clients with booking issues, inquiries about services, and other client concerns.
- Maintain a deep understanding of Bnberry's products and services to provide accurate information to customers.
- Document customer interactions, feedback, and any necessary follow-up actions in the CRM system.
- Collaborate with internal teams to resolve client issues and ensure a seamless customer experience.
- Provide feedback and insights from clients to help improve products and services.
- Participate in training sessions to keep up to date with product offerings and customer service best practices.
Requirements
Qualifications:
- Previous experience in customer service support, preferably with a hotel/short term rental background.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Comfortable using CRM software and other customer support tools.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong organizational skills and attention to detail.
- Possess a Bachelor’s degree in a relevant field of study.
- Willing to work rotational shifts, including 24/7 coverage.
- Proficiency in English; additional languages are a plus.
- Availability to start June 22nd 2026.
Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
- Flexible working hours and remote work options.
- Collaborative and inclusive work environment.
Other open roles at Bnberry(6)
BnBerry is a full service option for lodging partners looking to maximize presence on lodging marketplaces like Airbnb & Vrbo. Being subject matter experts on sites like these, BnBerry can help hotels realize the potential for this new channel of distribution. We are here to support your listings, all guest communications coming off these platforms and full account management that will introduce you to a whole new traveler. The hospitality industry is ever changing and this is a great opportunity to solidify the future presale of your property. These sites offer encouraging trends with long average lengths of stay, multi rooms per booking and longer booking windows. All hotels are looking to operate more efficiently while expanding revenue. BnBerry takes the financial burden off the property and will customize the technology to best suit you. Let our amazing, worldwide team help you welcome this innovative market into your destination today.
Key team members
Maks Sidorenko
Victoria Krutova
Irelene Tobias
Roman Zaykovsky
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