Real Time Analyst (EN/FR)

Job Description

Ensure the operational management of outsourced work accident/Occupational illness case flows (incoming emails and calls) in order to guarantee:

• Compliance with regulatory deadlines.
• Fair distribution of workload.
• Continuity of case processing.
• Achievement of productivity and quality objectives.

Qualifications

• Strong command of workflow management and reporting tools (advanced Excel, dashboards, ticketing systems, workflow management tools).
• Ability to analyze workloads and prioritize operational activities.
• Knowledge of the work accident/Occupational illness declaration process and key regulatory deadlines.
• Clear communication skills, escalation management, and cross-functional coordination.
• Strong attention to detail, responsiveness, and ability to work under pressure in a BPO production environment.

Additional Information

HR Policy:

• Unleash your potential with our Ayming Academy and Ayming Digital Academy!
• Grow your career with our tailored support programs, My Professional Journey or MoveWithUS.
• Work your way: enjoy flexibility, inspiring and friendly spaces, with a hybrid work model.
• Connect and celebrate through events and gatherings all year round (Webinars, “Coffee With” etc.)

Local Benefits:

• Permanent contract
• Fixed and variable salary
• Coverflex card, allowing you to use your meal allowance (€10.20/worked day) and access a wide range of flexible benefits
• Transport reimbursement up to €40/month
• Private health insurance (AdvanceCare) free for you/with participation for your family
• Flexible working hours, Monday to Friday
• 60% remote work per year
• Modern open-space office in Sete Rios, Lisbon
• Career development opportunities in an international environment
• A few days of training in France (Levallois) at the beginning of the recruitment

#LI-TANIA
#LI-HYBRID