Onboarding Specialist

About the Company: 

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses  of all sizes with an efficient way to manage their operations through flexible and cost effective outsourcing solutions. 

Different brands use Aidey’s diverse services which include: Customer Service, Technical  Service, Customer Success, and Back Office functions. Companies from the SaaS, e-commerce, hospitality, and services industries use Aidey’s services to streamline their  operations for peak efficiency and create flawless experiences for their customers. 

About the Position: 

As the Onboarding Specialist, you will be responsible for providing specialized onboarding support to our clients, ensuring a seamless and personalized experience. You will serve as a point of contact for clients, delivering strategic guidance to maximize their success.

Requirements

• Excellent English communication skills: verbal, written, and reading - MUST

• Experience in a customer-facing role or customer success capacity  – MUST 
• Strong interpersonal skills, with the ability to build rapport with clients
• Detail-oriented with a focus on providing exceptional customer service 
• Ability to work independently as well as collaboratively within a team environment

Responsibilities: 

• Serve as a primary point of contact for new customers during the onboarding process
• Guide customers through onboarding milestones and ensure a smooth transition
• Schedule and coordinate onboarding meetings, training sessions, and follow-up calls
• Maintain regular communication with customers to provide updates and answer questions
• Collect and organize customer information required for successful onboarding
• Coordinate with internal teams to ensure onboarding tasks are completed accurately and on time
• Track onboarding progress and proactively follow up on outstanding items
• Document customer interactions, onboarding activities, and key account details within company systems
• Identify potential onboarding challenges and escalate issues when necessary
• Help create a positive customer experience by ensuring customers feel supported throughout the onboarding journey
• Assist with process improvements and documentation related to onboarding workflows
• Support customer retention efforts by helping customers achieve a successful launch experience

Benefits

• Fully remote, long-term opportunity
• Work directly with US-based teams
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles