Director of Solution Delivery: Softeon

Job Description

Job description

• Executive level sponsor who directs activities on behalf of Softeon to ensure the customer meets or exceeds ROI targets and customer satisfaction is high.
• Provides management direction for project resources planning, utilization and execution across multiple projects at one time.
• Responsible for multiple software professions, including revenue and margin targets as set periodically by the company.

Supervisory Responsibilities

• Recruits, interviews, hires, and trains new staff in the department.
• Oversees the daily workflow of the group.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities

• Analyzes financial results for multiple projects including budget, revenue projections, profitability, margin contribution, billable rates, resource utilization, realization, and projected profitability. (30%)
• Ensure customer receives value and ROI from Softeon (30%)
• Provide long term contact and business planning beyond tactical project plan.
• Understand customer’s business, goals, and philosophy.
• Guide customer executive steering committee in risk management and mitigation Develops new business opportunities with existing clients during active implementations (20%) 
• Manage partner and contracting relationships providing a profitable experience for both organizations.
• Responsible for professional development, performance evaluation, mentoring, and quality measurement.
• Identify and grow leaders within your team. Specifically, mentor team members who desire promotion to achieve higher levels of accountability and responsibility within the organization.
• Responsible for establishing and managing work unit budgets including margin targets. (5%)
• Plan and coordinate technical resource staffing for project teams (5%)
• Performs other duties as required.

Qualifications

Required Skills/Abilities 

• Significant knowledge (breadth/depth) of Softeon applications.
• Excellent negotiation and conflict management skills.
• Excellent critical thinking skills.
• History of maturity in “people” skills with a strong ability to communicate in written and verbal form including skill to patiently and fluently express ideas, concepts, and reasoning.
• Ability to conduct formal and informal presentations in both small and large-group settings.
• Effective management skills with proficiency in planning and organizing complex work including teamwork and task leadership.
• Demonstrated success in establishing and managing effective work processes.
• Demonstrated ability to balance event-driven and plan-driven priorities.
• Able to work effectively both alone and in team/cooperative development efforts.
• Ability to identify and develop new business opportunities.

Education and Experience

• Bachelor’s degree in Business Administration, Computer Science or related field required.
• Minimum of 7 years’ experience in software solutions and life cycle within the supply chain industry.
• Minimum of 7 years knowledge of automated warehouse, distribution, labor or transportation systems.
• At least two years of supervisory / management experience required.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

What We’re Offering

• Salary Range: $200,000 to $215,000 annually + Bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer