Fulfilment Operations Supervisor

The Fulfilment Operations Supervisor is a hands-on role responsible for the day-to-day running of Giftpro’s physical gift voucher fulfilment operation. Reporting to the General Manager, the role ensures that printed vouchers are produced, packed, and dispatched accurately and on time, Monday to Friday.

The role includes direct line management of one permanent team member and supervision of temporary staff during the festive peak period. This position plays a key role in maintaining Giftpro’s premium customer experience, particularly during the final six weeks of the year when volumes are highest.

Responsibilities

• Run the daily fulfilment operation for physical printed vouchers, ensuring accuracy, quality, and timely dispatch
• Work hands-on within the fulfilment operation while supervising workflow and priorities
• Line manage one direct report, providing day-to-day guidance, task allocation, and support
• Supervise and coordinate temporary staff during peak festive periods
• Monitor stock levels and carry out regular stock checks and stock takes
• Liaise with fulfilment and print suppliers, escalating issues to the General Manager when required
• Support the General Manager with supplier coordination and operational reporting
• Ensure fulfilment processes are followed consistently and efficiently
• Work with Customer Operations team to ensure sufficient cover for all responsibilities
• Maintain a safe, organised, and efficient fulfilment workspace
• Support operational readiness during peak periods, including higher volumes and time-sensitive dispatches
• Obtain and maintain a Personal Alcohol Licence to support alcohol-related voucher fulfilment

Requirements

• Experience in a fulfilment, warehouse, or operations-based role
• Previous experience supervising staff or coordinating day-to-day work
• Strong attention to detail and commitment to accuracy
• Experience handling stock control and inventory checks
• Comfortable working in a hands-on, practical environment
• Willingness and eligibility to obtain a Personal Alcohol Licence
• Basic IT skills and confidence using systems and operational tools

Desired skills and experience:

• Experience in print fulfilment or production-based environments
• Exposure to production printing equipment such as the Xerox Versant 280 press
• Familiarity with Fiery print workflows or digital print configuration
• Experience managing or supervising temporary staff
• Experience working through busy seasonal peaks
• Background in hospitality, gifting, or customer-focused fulfilment

Required behaviours and attributes:

• Calm, reliable, and organised under pressure
• Confident supervising others while remaining hands-on
• Practical and proactive, with a strong sense of ownership
• Detail-focused, with pride in delivering high-quality outputs
• Flexible and adaptable during peak trading periods
• Clear communicator who can give direction and feedback constructively
• Trustworthy and responsible, particularly when handling licensed products

Benefits

• Competitive base salary with uncapped commission
• 25 days holiday plus bank holidays
• Hybrid and flexible working options
• Private medical cover
• Health cash plan
• Life assurance
• Access to the Calm wellbeing app
• Perkbox employee benefits platform
• Enhanced parental leave
• Cycle to work scheme
• Volunteering days
• Employee Assistance Programme
• Ongoing learning, development, and career progression across the ClearCourse Group