Accounts Receivable Specialist

Job Description

As an Accounts Receivable Specialist, you will provide essential financial and administrative support to the finance team. In this role, you will be responsible for ensuring the timely collection of invoices, accurately applying cash receipts, maintaining customer account records, and resolving account discrepancies.

Success in this position requires strong attention to detail, effective communication skills, and a customer-centric approach to building and maintaining positive relationships with clients and the team.

Responsibilities:

• Accurately apply customer payments, including credit card, ACH, and check payments, to the appropriate invoices, as needed.
• Monitor customer account balances and aging, proactively following up on past-due invoices to support timely collections.
• Research and resolve payment discrepancies, short payments, and unidentified or misapplied remittances.
• Serve as a point of contact for customer inquiries related to account status, payment history, and billing issues via email and phone.
• Collaborate with Sales, Customer Service, and other internal departments to resolve billing, payment, and account-related issues efficiently.
• Generate and distribute customer statements and accounts receivable aging reports.
• Assist in ensuring accurate documentation and compliance with company policies.
• Support month-end close activities related to accounts receivable and cash application, ensuring accuracy and completeness.
• Monitor and manage shared accounts receivable email inboxes to ensure timely responses and issue resolution.
• Maintain accurate documentation and audit trails for all cash application and collections activities.
• Identify and recommend accounts for escalation or placement with a collection agency when appropriate.
• Participate in continuous improvement initiatives to enhance cash application, collections processes, and overall operational efficiency.

Qualifications

Job Requirements, Skills, and Abilities: 

• Associate’s degree in Accounting, Finance, or Business preferred or equivalent hands-on experience in accounts receivable or a related field.
• 2+ years of experience in accounts receivable, collections, or customer account management.
• Strong understanding of AR processes, including invoicing, collections, account reconciliation, and dispute resolution.
• Experience working in ERP/accounting systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
• Strong communication skills with a customer-focused approach to resolving discrepancies and managing customer relationships.
• Excellent organization, time management, and problem-solving skills, with the ability to leverage tools (including AI) .

Additional Information

All your information will be kept confidential according to EEO guidelines.

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