Resort Experience Host

Job Description

As a Resort Experience Host, you will create engaging and memorable experiences for guests of all ages through activities, events, and recreational programs. This role is ideal for energetic, outgoing individuals who enjoy interacting with people, working outdoors, and delivering exceptional guest service.

In this role, you demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction.

What You'll Do as a Resort Experience Host:

• Lead and facilitate a variety of activities and events for adults, children, and families.
• Participate in special events and assist in creating memorable guest experiences.
• Develop new activity ideas and help enhance resort programming.
• Maintain daily activity logs and track guest participation.
• Handle monetary transactions and follow proper cash-handling procedures.
• Assist guests with equipment rentals and check-outs using computer systems.
• Enforce safety guidelines and ensure guest well-being during activities.
• Maintain cleanliness and organization of activity areas, including the Activities Center and recreational facilities.
• Assist with inventory management and operational support as needed.
• Perform additional duties as assigned to support resort operations.

Qualifications

What You Will Bring as a Resort Experience Host:

• Previous guest service, recreation, hospitality, or customer service experience preferred.
• Energetic, outgoing personality with a passion for creating positive guest experiences.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer skills and cash-handling experience preferred.
• Commitment to providing excellent service while maintaining safety standards.

Requirements:

• Must be at least 18 years of age.
• Valid driver's license required.
• Ability to lift up to 50 pounds.
• Ability to work outdoors in varying weather conditions.
• Must be available to work weekends, holidays, and flexible schedules as needed.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
• Must uphold Westgate Resorts' standards of professionalism, integrity, and guest service.

Additional Information

Why Westgate? 

• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Wellness Programs to Support Your Well-Being
• Tuition Assistance to Help You Grow Your Career
• Employee Assistance Program (EAP) – Support When You Need It Most
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.