We are seeking an Outbound Logistics Coordinator to join our Customer Supply Chain team. This newly created role is responsible for managing the process from approved order through successful carrier pickup, ensuring timely communication, accurate data entry, and reliable execution.
This position is highly communication-driven and requires someone who can manage a high volume of emails, maintain exceptional attention to detail, and navigate multiple systems efficiently.
Key Responsibilities
- Coordinate the handoff from approved customer orders to executed carrier pickups
- Confirm pickups with carriers via email and ensure timely follow-up
- Complete routing requirements within customer portals
- Populate and maintain shipment information in NetSuite templates
- Prepare and distribute daily pickup summary reports
- Manage missed pickups through resolution and communicate updates to stakeholders
- Ensure accurate entry and maintenance of purchase orders, ship dates, freight classes, and shipment details
- Meet a 2-hour SLA for carrier communications
- Navigate multiple customer portals, NetSuite, and dock scheduling systems while adhering to customer-specific requirements
Requirements
- Strong professional written communication skills
- Experience handling high-volume email correspondence
- Excellent attention to detail and data accuracy
- Strong organizational and time-management skills
- Ability to work across multiple systems and platforms simultaneously
- Experience in logistics, supply chain, transportation, order management, or operations support is preferred
- Ability to work independently in a remote environment
Performance Metrics
Success in this role will be measured by:
- Communication quality and responsiveness
- Data accuracy and reliability
- Timely execution of routing and pickup activities
- Effective resolution of missed pickups and exceptions
Benefits
- 100% remote work environment
- Full-time employment
- Opportunities for career growth and advancement within the supply chain organization
- Collaborative and supportive team culture
- Exposure to global logistics and supply chain operations
- Paid time off
- Health insurance
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A Neowrk é a única empresa no Brasil que entrega informações reais de uso e ocupação de espaços, em uma plataforma completa que integra SaaS, Haas, IA e Dados confiáveis (Relatórios e Dashboards) além de contar com uma equipe completa que incluí serviço de suporte técnico, Customer Success e análises individuais de casos, on demand.
Key team members
Fabio Iunis de Paula
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