Casework Support Officer

Job Description

We are currently recruiting for a Casework Support Officer to join our fantastic Marks and Traces (M&T) team at our Midlands site based in Tamworth, Staffordshire. The M&T team are responsible for the delivery of a broad portfolio of forensic disciplines including the examination, analysis and interpretation of physical and chemical trace evidence, such as Glass, Paint, Gunshot Residue (GSR), Ignitable Liquids and Fire Investigation, Fibres and Noxious Substances; combined with the delivery of our Footwear & Marks comparison services. This is a great opportunity to join a well-established and successful market leading company with over 30 years’ experience in providing Forensic Services to the Police forces of England and Wales, as well as other commercial organisations and public sector bodies.

This is a truly exciting time to begin or continue your career with our first-class business. As a Casework Support Officer, you will be responsible for providing essential administrative and organisational support to the Marks and Traces team, ensuring the smooth and efficient running of daily operations.

Key Responsibilities and Accountabilities

The successful candidate will also be expected to:

• Provide comprehensive administrative support to the Marks and Traces (M&T) team, ensuring smooth day‑to‑day operations.
• Maintain accurate and timely data entry across case management systems, spreadsheets and internal databases.
• Coordinate the movement, booking, storage, return and destruction of forensic exhibits while maintaining full continuity and chain of custody.
• Support casefile preparation including invoicing, pagination and responding to customer or defence queries.
• Arrange travel, meetings and visitor access, acting as a point of contact for internal and external stakeholders.
• Oversee stock control by ordering, replenishing and monitoring consumables.
• Assist with scheduling preventative maintenance for laboratory instruments and liaising with contractors.
• Contribute to maintaining a clean and compliant working environment by supporting daily cleaning checks and environmental monitoring when required.
• Carry out general office duties including filing, post handling and greeting visitors.

You will also be accountable for:

• Ensuring all administrative processes are completed accurately, efficiently and in line with documented procedures.
• Maintaining high standards of data integrity, confidentiality and compliance.
• Supporting the team in meeting operational deadlines and customer expectations.
• Upholding Eurofins Forensic Services’ values, particularly around integrity, quality and customer focus.
• Contributing to a well‑organised, safe and professional working environment.

Qualifications

We are looking for someone with strong administrative skills, excellent attention to detail and confidence working with data and documentation. A good standard of general education and proficiency in Microsoft Office applications is essential. Previous experience in a fast‑paced administrative, logistics or evidence‑handling environment is preferable but not essential.

You should be highly motivated, enthusiastic and able to work both independently and as part of a team. Strong organisational skills, a proactive approach and the ability to prioritise competing tasks will help you thrive in this role.

Here at EFS, integrity and customer focus is at the heart of everything we do. Demonstrating professionalism, reliability, discretion and a commitment to quality would be a distinct advantage and will see you excel in this role.

If you have knowledge of chain‑of‑custody processes, secure handling of sensitive items, or experience working within regulated or ISO‑accredited environments, then we would love to hear from you.

Additional Information

Due to the sensitive nature of our work, this role will require the successful candidate to achieve NPPV3 + Security Clearance (SC). To be eligible, you must have 5 years’ continuous UK residency.

As part of the vetting process, you’ll be asked to provide information about your background, including your employment and address history, financial circumstances and details of close family or partners. These checks are carried out to ensure individuals accessing police data, systems and sites are trustworthy and suitable for the role.

Factors such as criminal convictions, financial difficulties or associations that may pose a risk could affect your ability to gain clearance. However, each application is assessed on an individual basis, and honesty throughout the process is essential.

Please note:

• Vetting is carried out by an external police vetting service
• Drug and alcohol testing may be required before you start and during your employment
• Ongoing employment is subject to maintaining the required level of clearance

Further information on the NPPV3 + SC vetting clearance process can be found here.

What We Offer

We offer a competitive salary and a comprehensive benefits package, including:

• 25 days annual leave + bank holidays (rising to 30 days with length of service)
• Company pension scheme with up to 6% employer contribution
• Life assurance (3x salary)
• Health Cash Plan & Employee Assistance Programme
• Enhanced family leave and sick pay
• Perkbox benefits, discounts and wellbeing support
• Cycle to Work scheme, tech scheme & volunteering days
• Holiday trading (buy/sell) scheme
• Refer a Friend scheme
• Free on-site parking (site dependant)

Due to the nature of the work we undertake on our EFS Midlands site, for employees based at EFS Midlands or likely to attend EFS Midlands as part of their role you must inform us if you come into contact with any firearms or ammunition through work or any other reason as there will be precautions you will need to take in order to enter the premises.  This also applies to persons involved in clay pigeon shooting, and those who regularly use any cartridge-based tools such as nail/stud guns.  Please provide details on your application.