Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Get to Do
As a Regional Client Service Manager, you'll lead & support customer service operations across multiple branch locations in your assigned region. You'll be the go-to leader for a team of ~13 branch CS leads -- coaching, developing, & holding them accountable to the service standards that keep our customers coming back.

Key Responsibilities:

Lead, coach & performance manage regional customer service personnel across branch locations
Drive accountability to OBE service standards, policies & operational procedures
Own KPI performance -- response times, order accuracy, customer satisfaction, escalation resolution & productivity
Partner with our Trainer, Client Services to coordinate onboarding, refresher training & employee development
Identify service gaps, process inefficiencies & training opportunities across the region
Support succession planning & talent development within the CS organization
Collaborate with operations & supply chain to improve order flow, inventory visibility & customer responsiveness
Champion a customer-first culture across every branch interaction

Travel as needed to support branch operations, training rollouts & performance management

What We Are Looking For

We're looking for a people-first leader with a track record in multi-site customer service or operations. Someone who can walk into a branch, build trust fast, & drive performance without losing sight of the people behind it.

5+ years of customer service, call center, logistics, distribution, or operational leadership experience
Previous supervisory or people management experience
Proven ability to lead, coach & develop teams across multiple locations
Strong communication & conflict resolution skills
Experience working within multi-site operational environments
SAP or ERP system experience
Comfortable with regional travel

Preferred:

Bachelor's degree preferred: Business, Supply Chain, Operations, Communications, or related
Experience in architectural hardware, glass & glazing, or building materials
Background supporting customer service transformation or continuous improvement initiatives
Familiarity with 8x8 or similar customer interaction platform
Bilingual or multilingual a plus in our diverse branch environments

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

Regional Client Services Manager (East)

Other open roles at Oldcastle BuildingEnvelope(6)