Job Purpose
Operate as a hands-on site reliability engineer delivering after-hours incident detection, triage, and runbook-based remediation for production cloud-native environments, to support our North American customers, escalating cleanly when actions exceed agreed authority.
Key Responsibilities
• Monitor and respond to alerts; perform initial triage to determine severity, scope, and impact, to support our North American customers.
• Execute approved runbooks: workload/node restarts, scaling within agreed bounds, rollbacks, and database stabilization.
• Investigate and contain availability, performance, scaling, access, and replication issues within defined permissions.
• Engage cloud-provider support (AWS / GCP) when required.
• Prepare clear escalation summaries and shift-handoff notes.
• Contribute to runbook improvements and flag automation and detection gaps.
People Management
• Individual contributor; no direct reports.
Financial Responsibility
• No budget responsibility.
• Responsible for disciplined, in-scope operations that protect service levels.
Key Performance Indicators (KPIs)
• Service-level (SLO/SLA) attainment
• Runbook-execution accuracy
• Quality and timeliness of escalations and handoffs
• Ticket hygiene and documentation
• Contribution to runbook / automation improvements
Requirements
Education & Certifications
• Bachelor’s degree in Computer Science/Engineering or equivalent experience.
• CKA or CKAD preferred; AWS/GCP associate-level certification an asset.
Experience
• 3–5 years in SRE/DevOps/cloud operations, including hands-on Kubernetes.
• Exposure to incident response and on-call / shift operations preferred.
Skills & Competencies
Technical Skills
• Kubernetes operations on AWS EKS and/or GCP GKE
• Working knowledge of AWS and GCP core services
• Relational database operational basics (e.g., PostgreSQL)
• Observability platforms (e.g., Datadog)
• Scripting in Bash and Python
Soft Skills
• Composure under pressure
• Problem-solving
• Clear English communication
• Team collaboration
• Time management
Tools / Software
• Datadog
• Jira / ServiceNow
• Confluence / GitHub Wiki
• AWS & GCP consoles
• Slack / Microsoft Teams
Benefits
What We Offer
- Competitive compensation package
- Competitive benefits package
- Company Perks, Good Life gym, and various brand discounts
- Company events, recognitions, and celebrations
- Career development and growth opportunities
Other open roles at Jolera(6)
Delivering scalable managed IT and cybersecurity solutions for businesses and IT partners around the world.
Key team members
Richard Guise
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