Customer Service Administrator

Job Description

As a Customer Service Administrator, you will play a key role in ensuring a seamless customer experience for our direct clients, network depots, and drivers. You will support the smooth running of daily operations by delivering accurate communication, handling queries, and maintaining high service standards.

Key Responsibilities

• Provide outstanding customer service to clients, depots, drivers, and internal departments
• Respond to telephone and email enquiries promptly and professionally
• Build and maintain positive customer relationships, ensuring satisfaction and goodwill
• Handle customer queries and complaints effectively and efficiently
• Support drivers with delivery queries and resolve operational challenges
• Generate customer quotes and manage requests accurately
• Ensure all data entry and documentation is completed with a high level of accuracy and attention to detail
• Complete daily reports on time and to company standards
• Maintain strong communication and teamwork across departments
• Continuously improve working practices and personal performance
• Adhere to company health and safety policies and procedures
• Provide flexibility to support rotational shift patterns and business needs

Qualifications

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Is highly organised with strong attention to detail
• Can manage a busy workload and meet deadlines consistently
• Thrives in a fast-paced, team-oriented environment
• Is confident dealing with a range of stakeholders, including customers and drivers
• Demonstrates a proactive and solutions-focused approach

Additional Information

As part of our drive to make The Pallet Network a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement of 20 days plus 8 Bank Holidays
• Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer
• Life Assurance - x 2 your annual salary
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!