General Assistant

Job Description

Key Responsibilities – General Assistant 

As a General Assistant, you’ll play a vital role in delivering a smooth, welcoming, and high-quality experience for all visitors. Your responsibilities will span both customer-facing and behind-the-scenes tasks, supporting the day-to-day operations across the venue.

• Greet and assist visitors with a friendly, professional attitude.
• Serve food and beverages efficiently and accurately, ensuring excellent presentation.
• Maintain a clean, tidy, and inviting customer area, including tables, counters, and service points.
• Provide helpful information about the menu, venue, and events.
• Assist with basic food preparation and plating under the guidance of the kitchen team.
• Support dishwashing, equipment cleaning, and general kitchen hygiene.
• Help with setting up and clearing down service areas before and after shifts.
• Monitor and restock supplies in both front and back-of-house areas.
• Rotate stock to maintain freshness and reduce waste.
• Assist with deliveries, unpacking, and proper storage of goods.
• Follow daily cleaning routines and hygiene protocols across all areas.
• Ensure compliance with food safety standards and allergen awareness procedures.
• Maintain high standards of cleanliness in customer and staff areas.
• Work closely with kitchen, café, and event teams to ensure smooth service.
• Support colleagues during busy periods and special events.
• Communicate effectively to help resolve issues quickly and efficiently.
• Assist with the setup, service, and breakdown of seasonal events and promotions.
• Adapt to changing roles and responsibilities based on operational needs.

Qualifications

✅ What We’re Looking For – General Assistant

We’re looking for a proactive and versatile General Assistant who enjoys working in a dynamic hospitality environment. You’ll support both front-of-house and back-of-house operations, helping to deliver a smooth, welcoming, and high-quality experience for all visitors.

• Previous experience in a hospitality, café, or catering environment is preferred.
• Comfortable working across customer service, food preparation, and cleaning duties.
• Confident in handling basic food and drink service, including using tills and serving customers.
• A can-do attitude with the ability to adapt to different tasks and areas as needed.
• Willing to take initiative in keeping service areas clean, stocked, and running smoothly.
• Creative and enthusiastic about contributing to seasonal displays, event setups, or promotional activities.
• Experience with stock rotation, restocking, and minimising waste.
• Highly organised, detail-oriented, and able to stay calm and efficient during busy periods.
• A team player with strong communication skills and a positive, solution-focused approach.
• Passionate about delivering great customer service and supporting colleagues across departments.
• Willingness to work flexibly, including weekends and evenings as required.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.