Customer Experience Manager
Posted about 19 hours ago
Remote Recruitment is hiring a Customer Experience Manager to own and improve the end-to-end customer journey for a UK-based business. Fully remote from South Africa, you'll lead a support team, analyse customer feedback, and drive initiatives that increase satisfaction and loyalty.
Key Responsibilities
- Lead and develop a team of customer support and success professionals
- Define and own customer experience KPIs including CSAT, NPS, and resolution time
- Analyse customer feedback and journey data to identify pain points and improvements
- Design and implement processes to improve service quality and consistency
- Work cross-functionally with product, sales, and operations to resolve systemic issues
What You'll Need
- 4+ years in a customer experience, customer success, or support management role
- Proven track record improving customer satisfaction metrics
- Strong leadership and coaching skills
- Analytical mindset with experience using CX data and tools
- Reliable internet and a professional home workspace
What's on Offer
- Salary: R28,000 per month
- Full-time, permanent remote position
- Working hours: 09:00–17:00 UK time (11:00–19:00 SAST)
- Equipment provided | 20 days paid leave
We welcome all applicants. Apply today to champion great customer experiences for a UK business.
Work remotely for UK companies from South Africa. Free to join, paid in Rands. SA's #1 remote job platform for South African independent contractors.
Key team members
Kecia L Kenner BS, CCS-P
Sarah Mason-Gordon
Amanda A
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