Relationship Support Officer

Job Description

NOTE: This role is not open to Relocation or Sponsorship. Only Jersey residents are eligible to apply.

To provide general administrative support to the Relationship Managers, while ensuring that an exceptional service is delivered at all times producing a favourable client experience and maintaining a high level of integrity and ethical standards, within defined compliance and risk parameters.

Qualifications

Minimum Qualification: 

• Secondary/High school/A levels

Experience Required :

• 1 - 2 years experience in Business & Commercial Banking
• The role requires relevant experience in a banking environment.

Key Outputs :

• Address client’s queries/requests timeously, monitoring their progress to ensure they are resolved/addressed by acting as a liaison between clients and internal departments and providing accurate and timely administrative support to relationship managers, to provide seamless experience to clients.
• Ensure accurate information is loaded onto the system and provided to the Manager or others in the team when need be or upon request.
• Follow all relevant departmental policies, processes, standard operating procedures, service levels and instructions so that work is carried out in a controlled and consistent manner while ensuring compliance with applicable regulations and legislation.
• Foster a collaborative and client-focused relationship with all internal stakeholders to deliver solutions that effective, pragmatic, and risk appropriate.
• Maintain proper record keeping within the Bank’s systems by conducting weekly updates, periodic maintenance of assigned databases, spreadsheet and client account information in an accurate manner to facilitate ease of data retrieval to ensure that the integrity of all data can be relied on.

Additional Information

Behavioural Competencies:

• Producing Output
• Embracing Change
• Examining Information
• Inviting Feedback
• Managing Tasks

Technical Competencies:

• Account Opening & Maintenance
• Attitude of Customer Experience
• Banking Process & Procedures
• Client Servicing
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)

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