Reservations Manager

Job Description

The successful candidate will ensure the efficient operation of the reservations function while delivering exceptional customer service and supporting the overall commercial objectives of the hotel.

• Manage the day-to-day operations of the Reservations Department.
• Lead, supervise, train, and develop Reservations Team Members.
• Monitor room inventory, occupancy levels, and booking trends to maximise revenue opportunities.
• Develop and implement strategies to increase occupancy and room revenue.
• Prepare occupancy forecasts, revenue reports, and performance analysis for management.
• Manage room allocations, rate structures, allotments, and availability across all distribution channels.
• Coordinate group reservations and special accommodation requests.
• Identify and manage overbooking risks and implement appropriate solutions.
• Work closely with Front Office, Sales, Revenue, Food & Beverage, and other operational departments.
• Ensure all reservations enquiries are handled professionally and within established service standards.
• Maintain accurate records and reporting relating to reservations performance, travel agencies, and corporate accounts.
• Conduct regular reviews of booking patterns and market conditions to identify revenue opportunities.
• Participate in budgeting processes and departmental planning activities.
• Ensure compliance with company policies, health and safety requirements, and service standards.

Qualifications

What we’re looking for… 

• Bachelor’s degree in hospitality management, Business Administration, or a related field.

• Minimum 3-5 years of experience in reservations within the hospitality industry.

• Proficient in revenue management systems and property management systems (PMS).

• Strong analytical skills with the ability to interpret complex data and make strategic decisions.

• Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint.

• Expertise in pricing strategies, yield management, and forecasting techniques.

• Experience working with online travel agencies (OTAs) and global distribution systems (GDS).

• Excellent communication and interpersonal skills, able to collaborate effectively across departments.

• Proven leadership and team management capabilities.

• Deep understanding of hospitality industry trends and local market dynamics.

• Previous experience working in the Makkah market is considered an advantage

• Ability to thrive in a fast-paced environment and adapt to evolving market conditions.

• Fluency in English is required; proficiency in Arabic or additional languages is a plus.