The Trade Desk logo

Director, Client Services

Posted about 2 hours ago

OfficeNew DelhiEX98k - 179k USD

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What you’ll do:

Lead the development of a clients, as a senior strategic advisor, providing technical and client service excellence based on TTD's vision and values
Demonstrate the value of The Trade Desk by crafting innovative technical solutions that meet the clients’ needs and business goals with a thorough understanding of their technology stack’s dependencies
‘Owns’ relationship with several senior clients
Partners with CS leadership to shape long term business strategy
Provide thought leadership to your client and their partner ecosystem on how to best leverage The Trade Desk’s platform and integration capabilities
Work closely with Business Development to cultivate your accounts and become an extension of your client’s organization to solve their unique challenges through technology and automation.
Responsible for growing your book of business through strategic cross selling and upselling opportunities by understanding the core client business needs
Develop trusting and productive relationships with key stakeholders both internally and externally
Manage, motivate and empower a cross functional team (Account Managers & Traders) to drive consistent YoY account growth, overseeing their day-to-day management, motivating the team by setting clear expectations, developing career path plans, providing constructive feedback, managing bandwidth and maintaining a high level of performance from the team, reporting progress against goals to management.
Participate in product road map build out discussions based on client needs with senior leadership, product, & engineering

Communicate effectively with other functional leaders (product, marketing, inventory & partnership team) by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organisation.
Maintain strong cross-pod relationships to support horizonal centre of excellence across account management and traders

Who you are:


An experienced senior leader who has a solid technical background and is skilled in building and nurturing client relationships.
We are looking for an individual possessing excellent communication, strategic thinking and leadership skills to serve as a player-coach across a portfolio of key accounts. Your duties will involve both managing relationships with clients and leading a team of Account Managers and Traders
Extensive experience within the digital and programmatic industry in a client focused role
Experience establishing longstanding, consultative client relationships
Ability to build strong relationships with internal and external stakeholders, executive team and industry groups
Experience at an online publisher, agency, Mar Tech, SSP, DSP, or other online advertising role
Strong management and leadership skills through a collaborative team approach
A sense of maturity and ability to see the larger picture when making internal and external decisions and coaching your team to do the same
Repeatedly and consistently demonstrates confidence and good judgment in ambiguous situations, is experienced in diffusing difficult situations, and has a proven track record of resolving conflict
Execute, and coach others to execute, timely in fast-paced environment through effective time management and prioritisation skills
Ambition to develop personally and nurture the development of others
Excellent communication and interpersonal skills
Excellent influencing and negotiation skills
Highly organized with a strong attention to detail
Exemplars of TTD culture and values, teaching others how to act with grit, humility, generosity and poise

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is
$97,800$179,400 USD

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at accommodations@​thetradedesk.​com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.

Job details
Workplace
Office
Location
New Delhi
Experience
EX
Salary
98k - 179k USD
per year
The Trade Desk logo
The Trade Desk
View company page

From brand building to performance marketing, our omnichannel platform was built with one goal: helping you reach yours.

Key team members

Anthony Lamy

Anthony Lamy

Ben Hollin

Ben Hollin

Yoram Cisinski

Yoram Cisinski

Edward Lee

Edward Lee

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