[Collections Operations Specialist]

About Us

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we?

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

● Financial products (Square/CashApp, the earliest CapitalOne credit cards)

● Consumer products (Internet.org, Xbox)

● Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)

● Mathematics & science infrastructure (computational research at NASA’s JPL)

We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design, in our code, and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities

• Collect payments on past-due accounts.

• Contact DQ customers daily via SMS, Email, and outbound calls.

• Ability to negotiate with the customer to make a payment.

• Collecting data on the reason why they went DQ

• Able to use tools such as Zendesk, Asana, Google Drive, and email.

Qualifications

• 2-3 Years of experience in collections and recovery (Mortgage or Credit Cards)

• Experience in financial services or related industries (mortgage experience preferred)

• Superb communication, collaboration, and problem-solving skills

• Proficiency, speed, and accuracy in written communication

• Fluency, clarity, and good diction in English

• Great organizational skills & time management abilities

• Experience using customer communication and task management programs, Zendesk Google Drive, and • Email

Ability to interpret data and conduct research for specific tasks

• Ability to effectively interact with customers and internal stakeholders.

• Attention to detail and accuracy in documenting.

• Ability to work independently and handle a high volume of tasks.

• Bachelor's Degree or comparable work experience in financial services

• Flexibility to work US Pacific time 8 AM to 7 PM (with a 1-hour break time in between)