ESSENTIAL RESPONSIBILITIES & DUTIES:

Develop and execute a coordinated project plan to manage successful client onboarding, data transitions, and other professional service engagements across the Lone Wolf platform suite
Deliver product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite
Conduct comprehensive needs assessments and requirements gathering to ensure accurate solution alignment
Provide regular internal and external status updates highlighting accomplishments, milestones, and potential risks
Work directly with key client leads to provide expertise around software configuration
Use expertise of Lone Wolf software and customer environments to consult agencies on best practices
Work closely with the Business Solutions Consultant team to ensure a seamless transition from onboarding to product adoption and ongoing utilization
Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs
Track project milestones and deliverables to ensure engagements remain on schedule and within budget
Maintain a comprehensive understanding of in-progress product development, product vision, and Lone Wolf direction
Participate in internal UAT activities as required
Maintain a good knowledge of the real estate industry and trends within the industry

Client Solutions Specialist