Role Summary

Responsible for full rider training process for all riders

What’s On Your Plate?

Responsible for onboarding of new riders and reboarding of existing riders
Responsible for training and retraining of riders about internal SOPs and new features/policies
Build training SOPs and metrics to measure rider performance and compliance
Documenting all training activities
Assessing the effectiveness of training through surveys/feedback
Groom rider quality (behavior, appearance, professionalism, presentational etc..)
Setting up a performance improvement plan to improve performance of low performing riders
Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager
Reduce rider complaints originating from customers

What Did We Order?

Bachelor’s Degree
3-4 years of experience as a training professional
Proficient in Google Suite tools like G-Doc, G-Sheet, G-Slides, G-Forms etc..
Strong communication skills, both written and verbal. English and Arabic is a must.
Influencer and a negotiation with good public speaking and presentation skills
People management skills: Experience of managing bigger group of people

Specialist Logistics Training