Principal Architect – Digital & CX Modernization

Job Description

We are seeking a visionary Principal Architect – Digital & CX Modernization to champion the transformation of our enterprise applications and customer-facing platforms. In this role, you won't just maintain systems—you will define future-ready architecture strategies, dismantle legacy tech debt, and guide engineering teams toward next-generation digital experiences.

If you have a passion for cloud-native design, API-first strategies, and transforming customer engagement platforms (specifically within the telecom or contact center space), we want to hear from you.

Responsibilities

• Drive Modernization: Define and execute application modernization strategies for legacy platforms and user experiences.
• Architect for the Future: Design and promote API-first, microservices-first, and event-driven architectures.
• Technical Leadership: Provide architectural direction and mentorship to Team Leads and engineering squads.
• Roadmap Ownership: Evaluate existing systems to build migration strategies, risk assessments, and target architectures.
• Stakeholder Influence: Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.
• Governance: Establish and promote enterprise-wide architecture standards, best practices, and governance processes.
• Integration Focus: Support integration initiatives involving legacy ESBs and modern integration platforms.

Qualifications

• Industry Expertise: 7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
• Modernization Track Record: Strong background in successfully migrating legacy systems to modern, cloud-native architectures.
• Deep Technical Mastery in:
  • API-first architecture principles
  • Microservices patterns
  • Event-driven and distributed systems
• Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.
• Frontend Awareness: Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.

Nice to Have

• TOGAF or equivalent architecture certification.
• Hands-on experience with Enterprise Service Bus (ESB) platforms.
• Deep familiarity with contact center technologies and customer engagement software.

Additional Information

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.