Operations Support Administrator

Job Description

Quadient are looking for an Operations Support Administrator to join our busy, vibrant Operations team. This role is available as a result of an internal promotion and is an excellent opportunity to join an innovative and progressive organisation at a really exciting time of growth.  Reporting to the Operations Team Leader, you’ll be fully home-based for now until guidance changes the role will be based in our modern offices on the Olympic Park in Stratford (with some flexibility with WFH).

Your role in our future:

This is a busy role in a fast paced environment. You’ll be responsible for actioning requests for both internal and external customers. Quadient pride ourselves on our high level of customer service so you will need to be on you’re A-Game at all times!

• Contracted Service Revenue (CSR) Order Creation – The creation or completion of an approved CSR order to assign a number of entitlements to an asset(s)

• CSR Order Amendment – The processing of an approved request for amendment of a CSR order in line with (internal/external) customer requirements.

• CSR Order Cancellation – The processing of an approved CSR cancellation request and invoice cancellation where appropriate

• CSR Administration – The administration associated with ensuring CSR is protected (revenue/margin) and that customers receive the right entitlements for the (CSR) product they have requested and paid for

• Customer Change Management - The processing of an approved request to amend a customer’s name and or address, meeting business address format requirements and billing where appropriate

• Asset Management – Ensuring each asset’s status is representative of its current location, use (live) and in the case of licensed assets compliant with current (Royal Mail) regulations

Qualifications

Your profile

• You are, in a word, efficient —the kind of individual who can be counted on to be resourceful and work in a well-organised way to get the job done. If and when you see how a procedure could be better, we're open to workable improvements, but just like you, we want to move ahead using only necessary time and expense. We’ll rely on a real “pro” like you!

• You’ll have some experience in administration in any kind of B2B environment. Experience of order processing would be an advantage but is not essential

• You have a keen eye for detail and the ability to analyse and evaluate data

• You’re a first-class communicator, verbal and written

• You’re able to work with a good deal of autonomy but equally enjoy collaborating with your team

• You are inspired, you think outside of the box, are empowered by change and demonstrates a continuous improvement mindset

• You’re hardworking, passionate and dedicated in all that you do, but you have a big personality and love to have fun!

Additional Information

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.