Customer Implementation Manager

Job Description

• Lead end‑to‑end contract implementation, turning contract documents into clear, practical rollout plans
• Work closely with National Key Account Managers and internal key stakeholders
• Project manage implementation activities
• Align internal and external stakeholders, setting expectations and confirming deliverables
• Manage the NCET National Customer Engagement Team
• Formally close out implementations once all criteria are met
• Support customer reporting requirements
• Ensure contract KPIs — including DIFOT, cost savings and service metrics — are consistently achieved

Qualifications

• Strong understanding of electrical wholesale branch operations
• Proven ability to influence stakeholders at all levels
• Experience working on strategic contracts with major customers
• Demonstrated project management capability
• Commercial experience engaging with strategic clients
• Proficiency with MS Project, Excel and PowerPoint
• Excellent communication, negotiation and relationship‑building skills
• Strong problem‑solving ability and a track record of meeting deadlines
• Management experience preferred

Additional Information

We’re committed to helping you grow, thrive and feel valued.

• Genuine career pathways across specialties, leadership and global mobility
• A business recognised as an environmental leader
• A diverse, inclusive culture where your voice matters
• Access to our #RexelMentoring program
• KUDO$ rewards platform with thousands of discounts
• Wellbeing support, birthday leave, and a fun, safe, supportive workplace

#feeltheenergy and find out more at rexel.com/careers

Join us in leading the charge towards a brighter, more sustainable future for everyone.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent, and people from all backgrounds to apply.

A pre‑employment medical, drug test and national criminal record check may be required.