Associate Tech Support Engineer (f/m/n)

Job Description

• Diagnose faults on workstations, peripherals, and office equipment.
• Install and configure Windows/macOS systems in compliance with IT policies.
• Maintain equipment (printers, video conferencing, digital displays).
• Coordinate with the Hardware Asset Management team for repairs and replacements.
• Prepare workstations and access for new employees.
• Train users on essential tools and IT best practices.
• Assist with VPN access issues, MFA, and network connectivity.
• Create and manage guest Wi-Fi accounts and secure access.
• Prioritise and process tickets in the ITSM tool (JIRA, ServiceNow).
• Document resolution steps to ensure traceability.
• Escalate complex incidents to specialist teams.
• Proactively communicate about outages and service interruptions.
• Write guides and FAQs for users.
• Identify recurring issues and propose solutions to reduce incidents.
• Collaborate with IT teams to optimise processes.

Additional information:

• Flexible working hours, occasional on-call duties.
• Occasional remote work possible.

This position is based in Vianen, Netherlands. Candidates located in the Utrecht region or willing to relocate are encouraged to apply.

Qualifications

• 1–3 years of experience in IT support, helpdesk, or technical support roles
• Bachelor’s degree in IT or equivalent practical experience
• Solid knowledge of Windows and/or macOS environments
• Hands-on experience with hardware and software troubleshooting for end-user devices
• Familiarity with Active Directory and user account management
• Basic understanding of networking concepts, including VPN, IP configuration, and connectivity troubleshooting
• Experience working with ITSM tools such as JIRA or ServiceNow
• Exposure to tools such as SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions is a plus
• Strong communication skills and a service-oriented mindset
• Ability to work independently, prioritise tickets, and manage multiple requests effectively
• Fluent Dutch and strong English communication skills required
• French is a strong plus, due to regular collaboration with French-speaking colleagues

Additional Information

• Access to e-learning platforms- eTutor, GoodHabitz, Data Camp, and more.
• A wide range of benefits, including the MultiSport+ card, private healthcare, and group insurance, is available on the Worksmile platform.
• External and internal growth opportunities - conferences, trainings, workshops. 
• Chances to broaden your skill set and acquire new competencies through daily work, challenging projects, and training activities.