Senior Quality Assurance Engineer

Job Description

1-Promote customer orientation and quality awareness culture. Coordinate A3 /8D report and transfer VOC into actions.
2-High-speed reaction to the customer complaint/VOC. Transfer the information within organization and organize analysis meeting.
3-Cooperate with internal team, use A3/8D report and assure customer complaint is handled in correct way (find the root cause, make effective corrective & preventive action)
4-Follow up the corrective/preventive action status timely.
5-Proactive visit customers to collect VOC/problems.
6-Promote activity of customer orientation and quality awareness culture.

Qualifications

1. Degree or higher in a technical or scientific field 
2. At least 5 years quality management related work experience.
3. Well knowledge about ISO system with solid onsite quality management experience.
4. Experience in problem solving and process improvement.
5. Good communication skills, with the ability to communicate effectively across cultures and languages(English workable).
6. Experience in building networks and partnership with stakeholder/customer
7. Experience with OEM complaint handling is preferred.
8. Experience with automotive interior product process is preferred.
9. Expert knowledge in customer complaint management and related tools (8D , A3, PDCA, Yokoten…) is preferred.