Director, Business Development

Job Description

• Actively prospects and leverages potential new business opportunities within specified Customer/Accounts.

• Cultivates strong, long-term relationships with key decision-makers with Account and develops deep knowledge of the Customer/Account organization.

• Analyses potential opportunities and develops detailed business plans and sales strategies for each Customer/Account. Monitors actions and results against plans.

• Identifies and responds to Customer/Account needs in order to define potential PSI opportunities.  Ensures appropriate strategy/solution is proposed to Customer/Account.

• Works with Operations to identify sales team and prepare presentation.  Educates team participants in Customer/Account culture, operational needs/methods and sales techniques needed to close the sale.

• Leads the entire sales process, including identifying the appropriate team for pitch and preparing and leading the sales presentation.

• Coordinates with the Proposal Development Group to develop proposal and Operations to finalize strategy and pricing.

• Handles follow-up related to the sales and facilitates completion of contractual documents.

• Ensures appropriate hand-off to project team by transferring knowledge on Customer/Account needs and expectations.

• Shares Customer/Account strategies and sales plans with Project Directors/Managers.

• Coordinates with Project Managers/Directors and Operations to escalate and quickly address Customer/Account issues/concerns.

• Seeks input from Project Managers/Directors to proactively address Change in Scope, new opportunities or customer dissatisfaction

• Works with Project Manager/Director and Operations to ensure Changes in Scope (CIS’s) are appropriately negotiated with the Customer/Account.

• Maintains high visibility within Customer/Account organization.

• Monitors Customer satisfaction through regular formal and informal surveys.

• Coordinates with Project Managers/Directors to ensure Customer/Account needs are being met and address concerns/issues in a timely manner.

Qualifications

• Bachelor's degree in Health Science or equivalent professional qualifications combining education, training, and relevant experience

• Minimum 5-8 years of business development experience with demonstrated success in Contract Research Organizations or healthcare service providers

• Advanced proficiency with Salesforce

• Demonstrated excellence in strategic communication, cross-functional collaboration, analytical problem-solving, and organizational management

• Full professional proficiency in English and Japanese

• Willingness and ability to travel as required for business development activities

Additional Information

Why join PSI? 

• Established global CRO with a strong reputation for high client retention and long-term partnerships
• Collaborative, relationship-driven culture focused on sustainable client success
• Supportive and stable environment with one of the industry’s lowest staff turnover rates
• Clear and structured career development pathways to support long-term growth