Office & Culture Coordinator

About the role

The Office & Culture Coordinator is the connective tissue between our people, our spaces, and the moments that make joining this company feel like a great decision. Based in our downtown Austin office, this person is equal parts HR coordinator, office champion, and new hire advocate — someone who believes that a great employee experience doesn’t just start on Day 1, it starts the moment someone says yes.

This role exists to accelerate how quickly new hires feel connected – to their team, to the mission, and to each other. That means removing friction before Day 1, showing up as a warm and organized guide through the onboarding process, and making sure the Austin office is a place people actually want to come to. When this role is done well, new hires hit the ground running and employees feel like someone's got the office handled.

In the near term, this role carries two significant priorities: supporting the People & Culture team with new hire onboarding and HRIS data coordination, and serving as the Austin office point of contact through an upcoming office move running from late June through September 2026. Over time, as those initiatives wind down, the role will shift toward a steady rhythm of office operations, new hire coordination, and employee culture programming.

This is a great entry point for someone who is curious about an HR career path. We actively want this person to grow, whether that’s toward HR Operations, Employee Experience, Talent Development, or HRBP, and we’ll actively invest in that path as opportunities emerge.

Key responsibilities

New Hire Experience and HR Coordination

• Serve as a friendly, organized point of contact for candidates preparing to become new hires, sending pre-start communications, collecting information needed for system setup (including parking access, building credentials, other new hire benefits), and answering questions ahead of Day 1
• Enter new hire information into the HRIS system accurately and on time within the first three days of each hire’s start
• Verify I-9 documentation in compliance with federal requirements; maintain accurate records and flag any issues
• Serve as the first point of contact for new hire benefits questions, directing employees to the appropriate resources and escalating to the HR Ops team as needed
• Process approved HRIS updates for manager changes, title changes, and compensation adjustments once documented and approved through the HRBP team
• Collaborate closely with the Austin-based IT hire to coordinate system access, equipment setup, and technical onboarding logistics for new hires

Workplace Experience and Culture

• Serve as the primary Austin office point of contact for employees, the go-to resource for questions about the space, amenities, day-to-day logistics, and office norms
• Support the Austin office move (late June – September 2026): help employees navigate the new space by answering questions about seating, building access, phone booths, hot desking, gym access, restrooms, and general orientation to the new environment
• Provide remote coordination support for a parallel office move in San Francisco, and San Diego, ensuring employees in those locations have the information and resources they need during their own transitions
• Coordinate weekly office lunches: vendor coordination, headcount tracking, dietary accommodations, and logistics
• Bring the Austin office to life through seasonal and cultural programming, holiday decorations, team celebrations, recognition moments, and other touchpoints that make the space feel welcoming and connected
• As part of the Employee Experience team, align on broader culture initiatives, contributing ideas and handling logistics for company-wide or multi-office programs
• Build a working relationship with the counterpart coordinator in the Bay Area (and eventually San Diego) to share best practices and ensure consistency in the employee office experience across locations

Qualifications

Required

• 1–3 years of experience in an administrative, coordinator, HR, office management, or related role – or equivalent experience in hospitality, event coordination/planning, education administration, retail management, or similar fields; we also welcome candidates returning to the workforce after a career break
• Highly organized and detail-oriented; reliable with time-sensitive tasks and comfortable managing multiple things at once without dropping the ball
• Warm, professional communicator — written and verbal; equally comfortable helping a nervous new hire and coordinating with a vendor
• Comfortable with data entry and basic HRIS or payroll system navigation; accuracy is non-negotiable in this work
• Proactive and self-directed — able to identify what needs to happen next without being told
• Discretion with sensitive information, including compensation, personal employee data, and HR matters
• Comfortable being in the office more frequently than a typical hybrid role requires, particularly during the office move period and high-volume onboarding weeks

Preferred

• Prior experience in a technology company or startup environment
• Familiarity with HRIS or payroll platforms (iSolved, Rippling, BambooHR, HiBob, or similar)
• Interest in building a career in HR — whether in operations, employee experience, talent development, or HR business partnering
• Experience supporting an office move, facilities transition, or similar operational project
• Bachelor’s degree or equivalent experience in a related field