Corp Services FOH Manager

Job Description

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news, and sports platforms, to film, world-renowned theme parks, and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It is what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

The NBCUniversal Team is looking for a Manager, Corporate Services – FOH Hospitality. At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news, and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It is what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

What You’ll Do: 

• Responsible for managing the front-of-house operations at our Peacock Grill dining venue. Overseeing a contracted staff, the manager will provide day-to-day operational excellence and leadership to the venue.
• Delivers employee, production, vendor, and guest services and amenities that elevate engagement, convenience, and productivity, which may include special programming, events, and activations. 
• Other areas of responsibility include but are not limited to managing outsourced dining, office pantry, catering, and micro market service providers, gym and wellness facilities, commuter programs, parking and EV charging points, other employee amenity programs (credit unions, dry cleaners, carwash), and other functions as may be identified and developed. 
• Builds and communicates performance reporting for major areas of responsibility, including developing key metrics that drive strong business strategies.
• Identifies opportunities to create standards and SOPs across multiple sites that optimize operations, reduce costs, and ensure a consistent delivery experience.
• Responsible for fostering strong, long-term relationships with private event/dining customers and working with both internal business partners and third-party vendors to drive revenue, satisfaction, and innovation in programming.
• Work cross-functionally with facilities operations and the internal events team to ensure all client requirements are accurately communicated and executed.
• Review feedback and look for actionable items and ways to constantly improve services and client experiences.

Qualifications

Let’s Talk About You…

• Customer Service Champion – You put customers and our people first.
• Problem Solver – You find creative solutions to complex challenges.
• Team Leader – You are collaborative and can rally a team behind you.
• Cool Under Pressure – No matter what comes your way, you are calm and collected.
• Relentless – No matter the challenge, you are persuasive, persistent, and willing to push through.

REQUIREMENTS:

• 3+ years of experience working in complex corporate or hospitality-based services in a relevant industry.
• 4-year college degree in related field required.
• Effective communicator, able to influence, read their audience, be agile.
• Ability to identify and lead a team of 7+ under complex terms and language in vendor contracts and collective bargaining agreements.
• Ability to navigate through complex situations and personalities.
• Ability to lead and develop a team towards growth and overall team success.
• Open availability to work varying shifts, including nights and/or weekends.
• Ability to stand and be mobile for extended amounts of time, and the ability to lift 25 lbs.

PREFERRED QUALIFICATIONS:

• Extensive experience leading dining, concierge, and/or hospitality services within a complex and changing environment similar to NBCUniversal.
• Robust performance reporting, financial modeling, and metric tools
• Leadership over large dining and catering services.
• Ability to balance and lead multiple disciplines

Additional Requirements: 

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $77,000 - $85,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].