Manager, Internal Communications

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

About the role

We’re looking for an Internal Communications Manager to connect our people to our mission, priorities, and each other. Sitting in the People Experience team, you’ll lead on creating clear, engaging, and inspiring communications that help everyone across the company feel informed, involved and aligned.

You'll work closely with senior leaders, team leads and subject matter experts to shape the messages that matter, from big picture strategy to day-to-day updates. You’ll also bring rigour and creativity to how we communicate, making the complex feel simple and the important feel exciting.

This is a hands-on, high-impact role that sits at the heart of how we grow our culture, drive engagement and get things done. This is a fast-moving, high-visibility role that requires exceptional organisation, sound judgement, and relentless follow-through in a constantly evolving environment.

What you'll be doing

• Partner with leaders across the business to shape how we communicate key messages on strategy, people, and culture, advising on what to say, how to say it, and when.

• Lead the strategy and rollout of internal communications for big business changes – creating compelling cascades that are consistent, human, and clear.

• Own and manage internal communications channels (e.g., intranet, newsletters, Slack, Confluence), ensuring content is consistent, transparent, timely, and engaging to support alignment and connection across the business.

• Write and edit communications for senior leaders, from talking points and FAQs to emails and presentations. You'll flex between global company-wide messages and local department-level updates.

• Partner on executive messaging and content for company-wide forums and key moments, ensuring clarity and alignment across channels.

• Build templates and repeatable tools that help others communicate well, especially for moments like product launches, people initiatives or change announcements.

• Championing storytelling that brings our culture to life, identifying and sharing stories that spotlight our people, celebrate successes, and embody our Operating Principles.

• Work cross-functionally with relevant teams such as Brand, PR, and Regional Communications roles to align on communication goals, channel strategy, and messaging, including reactive messaging and issue response.

• Use data and insight to assess effectiveness, monitor engagement and improve how we communicate over time – from surveys to feedback loops.

• Monitor and develop strategies to influence our employee engagement and culture.

• Reimagine how we communicate, exploring bold, creative ways to use existing and new channels, from Slack and video to newsletters and live events, keeping our internal comms fresh, interesting and full of energy.

About You

• 5+ years professional experience in Internal Communications, ideally in fast-paced global companies, ideally with experience in Change communications.

• Highly organised with exceptional project management skills and the ability to bring structure to ambiguity.

• Ability to engage and influence senior leaders with communication counsel and support, and communicate the voice of leaders.

• A natural storyteller with outstanding writing and editing skills, you bring our OPs, values and goals to life through clear, confident, and compelling content, tailored to suit different audiences and formats.

• An eye for detail and a commitment to quality, you care about the craft of good communication.

• Strong eye for business and an understanding of the key drivers for success across global teams within a growing technology company.

• Strategic thinking paired with strong execution; you’re able to zoom out to the big picture and then get stuck in, driving initiatives through to completion.

• Energised by using data to shape smarter comms, track impact, and show what’s working – and why it matters.

• Comfortable working in a fast-paced environment as a trusted teammate, prioritizing and balancing several projects at once.

• Experience with organizational change and communicating key initiatives across multiple internal audiences.

• Understanding of market trends and news cycles and/or experience in corporate, digital content, social media, or public relations environments that include direct responsibility for social media support for executives.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram