Website & Optimisation Manager

Job Description

Why this role is important to us

For many customers, experian.co.uk is their first interaction with our brand, making it a critical driver of engagement, acquisition and long-term value. Operating within a regulated environment, it's essential that the website not only performs commercially but also meets governance, compliance and brand standards. This role is important for shaping how we improve customer journeys, collaborate across partners and deliver a clear, prioritised roadmap that balances customer needs, commercial outcomes and regulatory requirements.

Work that matters – What you'll do

• Manage experian.co.uk, ensuring it performs against commercial, customer and regulatory goals
• Improve optimisation of journeys and landing pages to improve conversion and customer experience
• Build and manage a clear, prioritised optimisation roadmap in consideration of business goals
• Collaborate with Product, Paid Media, Compliance, UX and Development teams to deliver improvements
• Lead delivery from idea through to implementation, testing and performance analysis

Qualifications

What you'll need to bring to the role & Experian

• Experience managing and optimising customer-facing websites, in a regulated environment
• Experience building and delivering roadmaps while balancing commercial, technical and compliance needs
• Experience with CRO, customer journeys and data-led optimisation
• Demonstrated experience collaborating with multiple partners to influence and promote outcomes
• Operate at both strategic and hands-on levels

 

More about you

• Management skills with a collaborative mindset
• Organised and able to manage competing demands
• Experience with CMS platforms and working with development teams
• Understanding of SEO, experimentation and workflow tools such as Jira (desirable)

Additional Information

• Hybrid role - 40% office base
• Great compensation package and discretionary bonus plan
• Core benefits include pension, BUPA healthcare and more
• 25 days annual leave plus bank holidays

Internal: D/EB8

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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