Operations Manager

Job Description

This is a hands on role and requires flexibility to work shifts to suit the business needs, including evenings and weekends. Responsible for the Operational Heads of Department and reporting to the General Manager. You will ensure brand and company standards are maintained. Ensure guest expectations are anticipated and exceeded. You will act on behalf of the General Manager in their absence.

Key accountabilities include:

• Empower and train staff to manage guest feedback and complaints effectively.
• Drive improvement through RPS  analysis.
• Lead daily and weekly operational meetings.
• Monitor and drive departmental sales and maximise upselling opportunities
• Support preventative maintenance
• Ensure fair, professional handling of employee relations, being the Hotels HR Champion
• Conduct inductions, probation reviews, 1:1s, and annual appraisals.
• Plan personal and team development with a focus on performance improvement.
• Attend all H&S, fire, and food safety training and ensuring external audits are exceeded 
• Abide by relevant legislation, including Health & Safety at Work Act 1974 and COSHH guidelines.

Qualifications

2 years previous experience in a similar fast paced role is ideal.

Previous HOD experience preferable within the Hotel Industry.

 

Additional Information

You must be eligible and be able to prove your eligibility to work within the UK
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.