Formulate business strategy with others in the executive team
Design policies that align with overall strategy
Implement efficient processes and standards
Coordinate operation team and find ways to ensure customer retention
Ensure compliance with local and international laws (e.g. data protection)
Oversee the implementation of technology & analytics solutions throughout the organization
Evaluate risk and lead quality assurance efforts related to our operation
Oversee expenses and budgeting to help the organization optimize operation costs and benefits
Mentor and motivate teams to achieve productivity and engagement
Report on operational performance and suggest improvements

Proven experience as Head of Operations, Operations Strategy or similar leadership role
Familiarity with all business functions including HR, finance, operation and IT
Experience with implementing IT systems
Strong knowledge of data analytics and reporting
Good with numbers and financial planning
Outstanding communication and negotiation skills
Excellent organizational and leadership ability
Analytical mind
Problem-solving aptitude
BSc/BA in Business, Computer Science or other relevant field

Head of Operation & Strategy