Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

The Hospitality Manager provides leadership, coordination, and operational oversight for hospitality services within assigned residential treatment facilities in Duncansville. This role ensures a safe, clean, welcoming, and recovery-oriented environment through management of dining services, environmental services, housekeeping, janitorial operations, linen services, and overall facility aesthetics.

This leader partners closely with operational, clinical, facilities, and hospitality teams to enhance service quality, client experience, employee engagement, operational efficiency, and regulatory compliance across the campus.

Schedule

Monday – Friday (flexibility required based on operational needs)

Key Responsibilities

Provide leadership and oversight of dining, housekeeping, environmental services, janitorial operations, linen services, and facility appearance
Ensure consistent standards for cleanliness, safety, infection control, and hospitality services
Support initiatives that enhance client experience, employee engagement, and operational performance
Utilize metrics, reporting tools, and quality indicators to drive continuous improvement
Lead staffing efforts including recruitment, onboarding, scheduling, coaching, and performance management
Supervise and support Hospitality team members, including Dining and Guest Services Supervisors (structure may vary by facility)
Promote accountability, engagement, professional growth, and staff retention
Oversee food service delivery to ensure compliance with nutritional, safety, and sanitation standards
Manage room turnover, deep cleaning schedules, linen processes, and facility presentation
Monitor inventory including supplies, linens, furniture, and hospitality resources
Oversee purchasing, cost control, and supply utilization within budget guidelines
Identify opportunities to improve workflows, reduce waste, and increase efficiency
Ensure compliance with company policies, accreditation standards, and regulatory requirements
Participate in audits, inspections, and survey readiness activities
Collaborate cross-functionally with Executive Directors, Clinical, Dining, Facilities, and Corporate teams
Maintain confidentiality and complete all required training
Perform other duties as assigned

Supervisory Responsibilities

Provide direct supervision, coaching, and performance management for hospitality staff
May directly oversee Dining Supervisors, Guest Services Supervisors, and related roles depending on site structure

Qualifications

Required:

5+ years of experience in hospitality, environmental services, dining operations, facility operations, or related field
2+ years of supervisory or management experience

Preferred:

Bachelor’s degree in Hospitality Management, Business Administration, Healthcare Administration, or related field
Experience in healthcare, behavioral health, residential treatment, or similar environments

Skills & Competencies

Strong leadership and team development skills
Knowledge of hospitality operations, environmental services, and dining programs
Understanding of infection control, sanitation, and regulatory standards
Excellent communication, organization, and problem-solving ability
Ability to manage multiple priorities in a fast-paced environment
Data-driven decision-making and continuous improvement mindset
High attention to detail and commitment to quality service
Ability to collaborate across departments and leadership levels
Professionalism, discretion, and confidentiality

Physical Requirements

Frequent standing, walking, bending, and stair climbing
Ability to lift or move up to 50 pounds occasionally
Regular use of hands and physical activity across facility spaces

Work Environment

This role operates within a residential healthcare environment and may include exposure to:

Behavioral health and substance use populations
Cleaning chemicals and kitchen equipment
Exposure to bodily fluids, illnesses, or infectious conditions

Why Join Pyramid Healthcare?

Entry-level opportunity to start a career in behavioral health and mental health services
Make a meaningful impact in addiction recovery and client care
Supportive, team-based work environment
Opportunities for career advancement and professional growth

***Due to the nature of behavioral healthcare work and our responsibility to ensure client safety, candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state‑mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting‑body regulations.***

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.

Hospitality Manager